Aleph Group, Inc

Senior Client Solutions Manager

Aleph Group, Inc

full-time

Posted on:

Location Type: Hybrid

Location: San José • 🇨🇷 Costa Rica

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Job Level

Senior

About the role

  • Participate in strategic planning with sales to grow or generate new business opportunities
  • Act as a consultant for top Key accounts
  • POC for clients to deliver campaign management and reporting in time, provide actionable insight with quantitative and qualitative analysis on campaign performance drivers
  • Ensure that SLAs are respected to become 1st class in client service
  • Optimize accounts to increase spend and manage reservation projects to success
  • Drive education on products, company updates and share company best practices as relevant to client or agencies' business
  • Work and collaborate with diverse internal cross functional teams to identify, create, and implement creative ad solutions
  • Be the premium contact of the Sales Team
  • Aid the team in educating clients and agencies on product solutions and best practices; help grow existing business and manage relationships with key clients and agency partners
  • Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports
  • Manage large customer relationships and manage through conflict, driving groups to collective business decision
  • Provide feedback to product and tools teams to help scale the advertising platform
  • Organize & manage account information, assets & data, and reports
  • Keep accurate record of all pending and active campaign plans and assist to maintain campaign schedule and availability of ad placements
  • Work with product and campaign execution team to ensure ad specifications and rates are accurate and be responsible for reporting and optimization of campaigns

Requirements

  • At least 3 years of experience in client relationship management and digital media
  • Bachelor’s degree in Advertising, marketing, business or tech
  • Deep understanding of digital landscape and a passion for social media
  • Intimately familiar with online media planning, design and art control of advertising pieces
  • Experience managing campaigns across digital platforms and ad tech product
  • Strong communication and people skills (working directly with clients)
  • Detail oriented, with exceptional organizational skills
  • Aptitude, creativity, and a preference for working in collaborative teams and across business unit
  • Strong time management and problem-solving skills
  • Ability to multi-task under challenging deadlines still focusing on details
  • Fluent in English and Spanish
Benefits
  • Aleph is a place of many cultures, perspectives, and talents.
  • We support each other, creating an environment of giving and receiving.
  • We value partnership and communication.
  • We are energized by our ever-changing industry; curiosity keeps us learning and seeking out new opportunities.
  • We stay flexible and adaptable.
  • Providing our internal talent with growth opportunities and the ability to learn together.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client relationship managementdigital mediaonline media planningcampaign managementad tech productquantitative analysisqualitative analysiscampaign optimizationreportingROI maximization
Soft skills
strong communication skillspeople skillsdetail orientedorganizational skillscreativitycollaborative teamworktime managementproblem-solving skillsmulti-taskingconflict management
Certifications
Bachelor’s degree in AdvertisingBachelor’s degree in MarketingBachelor’s degree in BusinessBachelor’s degree in Tech