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Aleph Alpha

IT Support Engineer

Aleph Alpha

. Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring .

Posted 4/21/2026full-timeHeidelberg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
iOSJamfMacOSPython

About the role

Key responsibilities & impact
  • Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
  • Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
  • Provide expert-level support for macOS and iOS devices, resolving complex technical issues
  • Design and implement zero-touch deployment workflows for new employee onboarding
  • Develop automation scripts to streamline repetitive IT tasks and improve efficiency
  • Create and maintain IT documentation, knowledge base articles, and self-service resources
  • Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

Requirements

What you’ll need
  • Several years of experience in IT support with focus on Apple device management
  • Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)
  • Expert knowledge of Google Workspace administration and security features
  • Deep understanding of macOS and iOS enterprise management
  • Experience with ITIL processes and ISMS frameworks
  • Experience with SSO/identity management solutions
  • Scripting skills (Python, Bash, or AppleScript) for automation
  • Excellent communication skills and customer-service orientation
  • Fluent in German and English
  • Google Workspace certification is a plus

Benefits

Comp & perks
  • 30 days of paid vacation
  • Access to a variety of fitness & wellness offerings via Wellhub
  • Mental health support through nilo.health
  • JobRad® Bike Lease
  • Substantially subsidized company pension plan for your future security
  • Subsidized Germany-wide transportation ticket
  • Budget for additional technical equipment
  • Flexible working hours for better work-life balance and hybrid working model
  • Virtual Stock Option Plan

ATS Keywords

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Hard Skills & Tools
KandjiIRU MDMGoogle Workspace administrationmacOS managementiOS managementscripting (Python)scripting (Bash)scripting (AppleScript)zero-touch deploymentITIL processes
Soft Skills
communication skillscustomer-service orientation
Certifications
Google Workspace certification