Aleph

Revenue Operations

• Own HubSpot end-to-end: Design and build workflows and property structures
• Enable GTM teams: Deliver dashboards, tools, and automations that make Sales, Marketing, and Customer Success more effective
• Operationalize processes: Standardize and document core GTM workflows so they run consistently
• Drive forecasting, reporting, and commissions: Own sales forecasting, pipeline reporting, and commission processes
• Keep the GTM tech stack unified: Design, build, and maintain integrations across multiple platforms
• Be the go-to operator: Provide responsive support to GTM stakeholders

RevOps Engineer

Customer Support

• Run the support queue in Pylon: triage, reply, resolve, escalate, and close the loop — maintain tagging hygiene and SLAs.
• Build and maintain the knowledge base: plan information architecture, write crisp how-to articles, and record short clips/gifs.
• Turn tickets into insights: create structured feedback loops for Product/Engineering, file reproducible issues, and help close the loop with customers.
• Measure and report: publish key operating metrics (FRT, TTR, CSAT, deflection, coverage, quality) and recommend monthly experiments to improve.
• Reduce handle time, increase ticket deflection, and set the bar for Aleph’s customer support function at scale.
• Serve as the first dedicated support hire, owning day-to-day queue operations and documentation.

RevOps Engineer

Product Support Specialist