Outreach Specialist, Pharmacy Outreach

Aledade, Inc.

Pharmacy Outreach Specialist promoting medication adherence through patient outreach and coordination with pharmacies. Working remotely across US time zones to improve health outcomes.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
Identify opportunities to enhance pharmacy workflows and processes
Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals

Requirements

What you’ll need

High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
Excellent verbal communication, active listening, and negotiation skills
Ability to overcome objections and build rapport with patients or customers
Proficient with call center platforms and electronic health records (EHR) platforms
Proficient in Microsoft Excel and Google Sheets
Ability to work in a fast paced environment and adapt quickly to change
Strong organizational skills with an attention to detail and accuracy
Must have access to reliable high speed internet connection

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencepatient outreachmedication adherencedocumentationpharmacy workflowspharmacy quality metricsnegotiationproblem-solvingattention to detailfast-paced environment

Soft Skills

verbal communicationactive listeningempathyinfluencerapport buildingorganizational skillsadaptabilityteam collaborationfeedback sharingpeer-to-peer learning

Certifications

High School Diploma