Aledade, Inc.

Director, Performance Economics – Customer Retention

Aledade, Inc.

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Job Level

Lead

About the role

  • Manage the implementation of payment program offerings that provide financial flexibility and stability to customers (practices) and which promote client retention. Ensure that financial strategies align with overall retention goals and client needs. Identify and promote opportunities for enhancements to support client retention.
  • Design and implement new programs aimed at bolstering client success and maximizing retention rates (e.g. group purchasing offerings). Collaborate with stakeholders to identify opportunities and drive strategic initiatives that support long-term client retention.
  • Manage and review metrics related to client practice retention and performance in value-based care contracts. Identify potential risks or issues impacting client retention and initiate corrective measures promptly.
  • Create and implement financial frameworks that enhance transparency and support retention objectives. Engage consistently with finance and actuary teams to ensure strategic alignment.
  • Engage in regular communication with Aledade executive leadership and market leadership, including Regional Market Presidents, to discuss client retention strategies and updates. Provide regular updates on retention metrics, challenges, and successes to stakeholders.
  • Other duties as assigned.

Requirements

  • Bachelor’s Degree with 8+ years experience in health care administration, health care business development, and/or VBC experience.
  • 5+ years of management experience.
  • Advanced knowledge of VBC contracting models and government programs.
Benefits
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial strategiesmetrics analysisprogram designclient retention managementvalue-based care (VBC) contractsrisk identificationfinancial frameworksstakeholder collaborationstrategic initiatives
Soft Skills
communicationleadershipcollaborationproblem-solvingstrategic thinking
Certifications
Bachelor’s Degree