Director, Program Management and Implementation
Aledade, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- The Director of Program Management and Implementation is an operations leader responsible for driving seamless implementation, optimization, and ongoing management of Aledade’s programs across all markets.
- Oversight of program implementation, customer support, business process optimization, and project management for enterprise initiatives.
- Lead teams responsible for program implementation, regional support, and operational infrastructure initiatives.
- Partner closely with PN Stakeholders, Product, Business Intelligence, Customer Success, Finance, People, and Clinical Leadership to ensure scalable workflows and transparent operational performance.
- Serve as the operational business owner for the development of unified, automated, and AI-enabled reporting and workflow processes; connecting operations, contract, financial, and performance business operations workflows.
- Drive operational performance excellence and the adoption of data-driven tools that support PN programs, including payment operations.
Requirements
- Minimum of 7-10 years of experience in program implementation, customer support, or healthcare business operations, with at least 3 years in a leadership role.
- Demonstrated experience leading enterprise-wide operations modernization efforts, including reporting and analytics projects.
- Strong communication skills and a proven track record of cross-functional collaboration
- Experience with CRM systems and customer support software.
- Proven track record implementing complex programs and operational transformation initiatives.
- Excellent communication, interpersonal, presentation, and stakeholder management skills.
- Strong analytical, problem-solving, and strategic thinking abilities.
- Ability to thrive in a fast-paced, matrixed, and evolving environment.
- Strong organization, planning, and time management skills.
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program implementationbusiness process optimizationproject managementreportinganalyticsoperational transformationdata-driven toolspayment operationscustomer support
Soft skills
communicationcross-functional collaborationinterpersonal skillspresentation skillsstakeholder managementanalytical skillsproblem-solvingstrategic thinkingorganizationtime management