Alea

Marketing and Relationship Assistant – Post-Occupancy

Alea

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Follow up on client-related requests
  • Schedule and manage key handovers and inspections with clients
  • Interact with Alea and Casapatio clients by responding via client communication channels—primarily WhatsApp and telephone—addressing requests and needs
  • Monitor responses to social media interactions
  • Manage email communications to clients
  • Manage giveaways and client materials
  • Collaborate with various business areas to identify improvement needs in the relationship framework, aiming to enhance customer relationship excellence
  • Manage and monitor the Post-Sales (After-Sales) Center.

Requirements

  • Currently pursuing a Bachelor's degree in Marketing, Advertising, Social Communication, or a related field
  • Proficiency in Microsoft Office suite
  • Experience with social media monitoring platforms
  • Previous experience in the real estate sector is a plus
  • Must reside in São Paulo or Ribeirão Preto.
Benefits
  • Meal and food vouchers (iFood Benefícios)
  • Transport allowance — public transport card or fuel voucher (iFood Benefícios)
  • AleaPrev
  • Health plan — the primary subscriber pays no monthly fee, only co-pay per use
  • Dental plan — optional
  • Life insurance
  • Wellhub
  • Dr. Alper — free consultations with specialists across multiple areas
  • Pregnancy program and extended maternity leave
  • Pharmacy discount program
  • Hybrid work model — 2 days per week remote
  • Flexible working hours
  • Birthday day off
  • Alo Viva Bem — an exclusive employee wellbeing channel
  • Education platform
  • Childcare assistance for mothers
  • Extended paternity leave
  • Discount on Tenda apartments
  • Discount on Alea houses
  • Discount on Cinemark tickets
  • Christmas allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office
Soft Skills
client communicationcustomer relationship managementcollaborationorganizational skills