Alcumus

Backend Engineer

• Contribute to the development of back-end services using .NET Core and front-end components using React
• Work closely with senior engineers and the architecture team to understand and implement established technical direction and best practices (greenfield project)
• Actively use GitHub Copilot as part of day-to-day development
• Support the use of Azure DevOps, including working with pull requests and contributing to CI/CD pipelines
• Assist in designing and maintaining MongoDB schemas and queries
• Support integration work with Microsoft Dynamics CRM and other APIs
• Write clean, testable code and participate in code reviews

Junior Developer – .NET/React

• Technical Direction & Architecture Collaboration: Work closely with the central architecture team to shape the technical direction of the product, contributing to architectural decisions and ensuring alignment with enterprise standards. Play a key role in delivering a greenfield project
• Full Stack Development: Build scalable back-end services using .NET Core and responsive front-end components using React.
• AI-Assisted Engineering (Core Expectation): Champion the use of GitHub Copilot as a fundamental part of day-to-day development. Use AI tooling to accelerate delivery, improve code quality, and influence team practices around effective prompting and AI-assisted workflows.
• DevOps Practice: Actively utilise Azure DevOps, managing repository pull requests and configuring CI/CD build and release pipelines.
• Database Management: Design, optimise, and maintain efficient document schemas and queries in MongoDB.
• Integration Support: Integrate with Microsoft Dynamics CRM to streamline business workflows and data synchronisation.
• Code Quality & Governance: Write clean, testable code and participate in peer code reviews, ensuring all AI-assisted output meets strict security and architectural standards.

Senior Developer, .NET/React

Business Development Rep

• Identify, prioritise and penetrate target enterprise accounts aligned to the CHAS Ideal Customer Profile (ICP)
• Map complex stakeholder environments and develop multi-threaded engagement plans
• Apply structured qualification methodologies (MEDDICC or similar) to assess deal quality and value
• Build compelling commercial cases that clearly articulate ROI, risk reduction, and operational value
• Navigate complex commercial negotiations and secure multi-year agreements
• Maintain strong deal momentum across long and complex buying cycles

Business Development Manager

• Identify and engage new business opportunities across the UK through outbound calling, personalized email, and social selling.
• Research target industries and organisations to deliver relevant, tailored outreach.
• Build and manage your own pipeline, working across outbound prospects, inbound enquiries, and marketing-generated leads.
• Engage with decision-makers to understand needs and spark interest in ISOQAR’s services.
• Collaborate with Inbound Sales Teams and Marketing to support demand generation and opportunity nurture.
• Qualify opportunities against agreed criteria before handing over to Sales.
• Book high-quality discovery calls and demonstrations directly into Sales calendars.
• Develop a strong understanding of ISOQAR’s services, sectors, and customer challenges.
• Maintain accurate CRM records and activity tracking.
• Share market insights and customer feedback to support continuous improvement.
• Success will be measured by qualified leads, meetings booked, conversion rates, and contribution to sales pipeline value.

Business Development Representative

Customer Support

• Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts
• Managing suspensions, deregistration, and account status updates
• Issuing certifications
• Conducting pre-audit contact and confirmation
• Managing client non-conformance issues
• Administering pre- and post-audit activities
• Effectively manage client requirements in line with business needs
• Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact
• Contribute to and develop internal peer-to-peer training within the department
• Act as the first responder to client issues and complaints, working with relevant departments to resolve them
• Maintain a customer-centric, right-first-time approach to all activities and communications
• Proactively working with customers to provide a tailored and unique experience
• Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
• Attendance and presentation of KPI’s in the regional field meetings
• Perform any other duties as assigned by management

Regional Client Planning and Support Specialist

Accounts Receivable

• Preparation, raising and sending of invoices and credit notes; verifying all information calculated correctly, including quantity and rates
• Contacting clients for payment resolution
• Liaising with internal colleagues regarding queries raised, ensuring a suitable resolution is obtained
• Negotiating payment arrangements to reduce aged debt
• Resolving payment discrepancies
• Maintaining customer accounts and records
• Maintaining department mailboxes, providing prompt and professional responses
• Producing reports as required and requested
• Be confident, outgoing and resilient and be able to establish rapport with our clients and build lasting relationships
• Be able to persevere in challenging situations and positively adapt to change
• Comply with data privacy and security policies
• Undertake ad-hoc duties as required and requested

Accounts Receivable Administrator

• Deliver industry-changing software. We are dedicated to reducing contractor risk and workplace fatalities. Our software helps the world’s most sophisticated organizations deliver high-caliber, environmentally safe work. We make the world a safer place.
• Execute against sprint objectives. As a software engineer, you’ll rely on Agile Methodologies to deliver on sprint-by-sprint objectives and advance our product roadmap in a full-stack capacity.
• Level up your skills. We have a culture of feedback and continuous improvement. On our engineering team, this means reviewing your peers’ code, providing feedback, and relishing the feedback you receive from your peers. We push each other to be great.

Software Engineer – Java, Angular

• Handle inbound and outbound customer interactions via phone, email, and live chat
• Provide professional, empathetic, and accurate support across all communication channels
• Resolve product, process, and technical issues while maintaining high customer satisfaction
• Resolve technical issues, troubleshoot problems, and guide customers through solutions
• Provide details about products or services, including specifications, features, and updates
• Helping customers navigate through systems, platforms, or services to improve their experience
• Addressing customer questions or concerns related to compliance, training, and requirements relevant to our company's operations
• Manage all complex contractor name changes and account mergers
• Track customer inquiries and feedback to identify trends and improvement opportunities
• Proactively monitor customer health and escalate risks as needed
• Encourage product adoption by sharing best practices and optimization strategies
• Partner with internal teams to resolve escalations and improve the end-to-end customer experience
• Accurately document all customer interactions in Salesforce (or CRM)
• Maintain detailed case notes, follow-ups, and resolution tracking
• Contribute insights to improve processes, knowledge bases, and support workflows

Customer Support Representative

Recruitment

• Hire exceptional talent across multiple business units
• Ensure candidates and hiring managers have a smooth, professional, and engaging experience
• Work closely with hiring managers to understand hiring needs
• Proactively source and engage candidates for current openings and future hiring needs

Talent Acquisition Specialist

Account Manager

• Establish and develop strong, trusting relationships with current and potential clients assigned to you.
• Actively manage contract renewals, anticipating customer needs to ensure continuity and sustainable growth.
• Identify and seize business opportunities to drive revenue growth within existing accounts.
• Conduct regular on-site visits to clients to better understand their needs, strengthen relationships and propose appropriate solutions.
• Design and present customized sales proposals, negotiate change requests and close additional sales.
• Working closely with internal teams (Sales, Billing, Accounting) to ensure effective follow-up of purchase orders and contractual aspects.
• Conduct strategic discussions aimed at recommending the most suitable tools and services to maximize customer value.
• Provide relevant analyses and feedback on customer accounts in order to optimize sales actions.
• Ensure regular and accurate reporting on sales performance and account developments.

Customer Success Manager

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients, ensuring satisfaction, loyalty, and account retention.
• Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements.
• Monitor industry trends, competitor activity, and market changes to proactively anticipate client needs and recommend tailored solutions.
• Proactively manage account health by assessing satisfaction, resolving issues quickly, and optimizing the overall customer experience
• Serve as the primary point of contact for assigned accounts, maintaining regular and responsive communication via email, phone, and virtual meetings.
• Ensure accurate and thorough record-keeping in the CRM to support reliable reporting and transparent customer interactions.
• Collaborate closely with Sales, Product, and Technical teams to resolve escalations and deliver seamless customer support.
• Lead customer onboarding, conduct training sessions, and create resources to help clients maximize the value of our products and services.
• Identify and leverage upsell and cross-sell opportunities to drive account growth and revenue.
• Prepare and present clear reports on account status, product usage, and actionable recommendations for clients and internal stakeholders.
• Manage escalations efficiently in line with company SLAs, maintaining client trust and satisfaction.

Customer Success Manager – CSM

• Drive strategic customer relationships and long-term success. Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders across safety, procurement, operations, compliance, and project management teams. Lead recurring business reviews and strategic conversations focused on platform value, program performance, and customer outcomes.
• Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate internal and external stakeholders to ensure successful client launches. Configure customer workflows, approval processes, scoring requirements, and contractor engagement strategies that align with operational goals.
• Increase platform adoption and customer engagement. Deliver training and change management support for administrators, reviewers, and end users. Proactively identify opportunities to improve workflows, increase adoption, and expand usage of Highwire solutions and services.
• Advocate for customer needs across the organization. Partner closely with Sales, Product, and Support teams to share customer feedback, influence product enhancements, and ensure customer issues are resolved effectively while maintaining strong communication and trust.
• Contribute to account growth and retention. Support renewal and expansion efforts by helping customers realize measurable value from the platform. Drive customer satisfaction, retention, and long-term account health through proactive engagement and consultative partnership.

• Build and develop strong, trusted relationships with assigned existing and prospective clients
• Actively manage contract renewals, anticipating client needs to ensure continuity and sustainable growth
• Identify and pursue sales opportunities to drive revenue growth within existing accounts
• Conduct regular on-site visits to clients to better understand their needs, strengthen relationships and propose tailored solutions
• Design and present customized commercial proposals, negotiate change requests and close upsell opportunities
• Work closely with internal teams (Sales, Billing, Accounting) to ensure effective follow-up on purchase orders and contractual matters
• Lead strategic discussions to recommend the tools and services best suited to maximize customer value
• Provide relevant analysis and feedback on client accounts to optimize commercial activities
• Deliver regular, accurate reporting on sales performance and account developments

Learning and Development

• Design and deliver a manager development curriculum — feedback, coaching, performance navigation — with supporting toolkits and just-in-time resources for high-stakes moments
• Diagnose capability gaps through data and stakeholder input; build targeted interventions that drive behavior change, not just awareness
• Identify and implement reinforcement strategies that sustain manager learning between formal programs
• Own the end-to-end new hire experience from offer acceptance through 90 days, in partnership with Recruiting, HRBPs, and department leads
• Build role-specific onboarding tracks and define success metrics — ramp time, early engagement, manager satisfaction — to continuously improve the program
• Partner with HR and business leaders to develop career frameworks and leveling guides that give employees clear, credible visibility into how they can grow
• Equip managers and employees with tools and conversations that make career planning proactive, not reactive
• Surface internal mobility and stretch opportunities in partnership with business leaders
• Partner with Talent Acquisition to design and deliver interviewer training — question frameworks, evaluation rubrics, debrief guides — that build genuine assessment skills and create consistent, structured hiring practices
• Support the design of practical candidate assessment components that surface real capability
• Manage the LMS and build reporting that tracks what matters most: participation, behavior change, business impact
• Apply modern instructional design and AI-assisted tools to build scalable content without sacrificing quality
• Partner with the L&D peers in UK and Canada on shared frameworks while tailoring for US needs
• Partner with HRBPs and People team to design and deliver targeted learning solutions in support of key initiatives and emerging business needs

Junior Developer – .NET/React

Senior Developer, .NET/React

Business Development Manager

Business Development Representative

Regional Client Planning and Support Specialist

Accounts Receivable Administrator

Software Engineer – Java, Angular

Customer Support Representative

Talent Acquisition Specialist

Account Manager

Customer Success Manager – CSM

Account Manager

Account Manager

Senior Learning & Development Specialist