FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Regional Client Planning and Support Specialist
AlcumusRegional Client Planning and Support Specialist at ISOQAR, ensuring service excellence for designated clients. Coordinating operational and administrative tasks in line with established performance KPIs and service standards.
About the role
Key responsibilities & impact- Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts
- Managing suspensions, deregistration, and account status updates
- Issuing certifications
- Conducting pre-audit contact and confirmation
- Managing client non-conformance issues
- Administering pre- and post-audit activities
- Effectively manage client requirements in line with business needs
- Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact
- Contribute to and develop internal peer-to-peer training within the department
- Act as the first responder to client issues and complaints, working with relevant departments to resolve them
- Maintain a customer-centric, right-first-time approach to all activities and communications
- Proactively working with customers to provide a tailored and unique experience
- Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
- Attendance and presentation of KPI’s in the regional field meetings
- Perform any other duties as assigned by management
Requirements
What you’ll need- Experience working in a customer support role
- Strong Communication Skills
- Ability to organise and multitask
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
- Ability to work under pressure and to tight deadlines
Benefits
Comp & perks- ISOQAR has a hybrid workplace policy, where you will work from the office 3 days per week.
- Personal Health & Wellbeing / Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeWordExcelPowerPointOutlook
Soft Skills
communicationorganizationmultitaskingcustomer-centric approachproblem-solvingcollaborationtraining developmenttime managementadaptabilitycustomer support