Customer Support Representative

Alcumus

Customer Support Representative managing customer inquiries for Veriforce via phone, email, and chat. Providing technical support and maintaining customer satisfaction with service.

Posted 6/18/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound customer interactions via phone, email, and live chat
Provide professional, empathetic, and accurate support across all communication channels
Resolve product, process, and technical issues while maintaining high customer satisfaction
Resolve technical issues, troubleshoot problems, and guide customers through solutions
Provide details about products or services, including specifications, features, and updates
Helping customers navigate through systems, platforms, or services to improve their experience
Addressing customer questions or concerns related to compliance, training, and requirements relevant to our company's operations
Manage all complex contractor name changes and account mergers
Track customer inquiries and feedback to identify trends and improvement opportunities
Proactively monitor customer health and escalate risks as needed
Encourage product adoption by sharing best practices and optimization strategies
Partner with internal teams to resolve escalations and improve the end-to-end customer experience
Accurately document all customer interactions in Salesforce (or CRM)
Maintain detailed case notes, follow-ups, and resolution tracking
Contribute insights to improve processes, knowledge bases, and support workflows

Requirements

What you’ll need

High School Diploma or GED required
1+ year of customer service or customer support experience (call center or SaaS environment preferred)
Typing speed of 40+ WPM
Proficiency with Microsoft Office tools
Experience using Salesforce or a CRM system preferred

Benefits

Comp & perks

100% paid employee medical and dental insurance
Monthly contributions to Health Savings Accounts
A 401(k) match that is immediately fully vested
Outstanding time off benefits
Paid time off for volunteer activities
Remote work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecustomer supporttroubleshootingtechnical issue resolutiondocumentationtyping speed 40+ WPMprocess improvementproduct adoptioncase management

Soft Skills

empathycommunicationproblem-solvingcustomer satisfactioncollaborationproactivityattention to detailadaptabilityanalytical thinking

Certifications

High School DiplomaGED