Account Executive

Alcumus

Account Executive at SafeWorkforce managing client subscriptions and developing relationships for growth opportunities. Responsible for customer lifecycle and CRM activities.

Posted 5/21/2026full-timeCardiff • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for a portfolio of clients to ensure annual renewal of their SafeWorkforce subscription
Build solid relationships with the portfolio and identify upsell and cross-sell growth opportunities
Manage the customer lifecycle post onboarding - maintenance, development and support the renewal team if needed
Update CRM weekly with opportunities and new contact details and notes
Identifying upsell opportunities through the customer care call process and converting into upsell opportunities
Carry out regular check-ins with the clients

Requirements

What you’ll need

Experience working within a customer success or key account environment
Proven ability to build and maintain strong customer relationships
Comfortable managing multiple workloads in a fast-paced setting
Strong influencing and relationship management skills
Ability to work effectively with internal stakeholders and external clients to achieve positive outcomes and deliver an excellent customer experience

Benefits

Comp & perks

Enhanced Parental Leave
Generous annual leave
Healthcare Plan
Annual Giving Day – an extra day to give back to yourself or your community
Cycle-to-work Scheme
Pension scheme with employer contributions
Life Assurance – 3X base salary
Rewards Program – access to discounts and cashback
LinkedIn Learning License for upskilling & development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementinfluencing skillscustomer successcustomer experiencemulti-taskingstakeholder management