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Account Executive – Renewals
AlcumusProactive Renewals Account Executive managing contractor renewals at CHAS, ensuring compliance with health and safety accreditation standards. Supporting contractors through the renewal process and achieving team targets.
About the role
Key responsibilities & impact- Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
- Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
- Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
- Handle objections and queries related to the renewal process, providing accurate and professional responses.
- Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
- Meet and exceed individual and team renewal targets and KPIs.
- Maintain accurate records of all interactions and updates within the CRM system.
- Provide feedback on recurring contractor concerns to help improve the overall renewals process.
Requirements
What you’ll need- Experience in a customer service, account management, or renewals-based role.
- Strong communication skills, both written and verbal.
- Excellent organizational and time-management abilities.
- Ability to manage a high volume of accounts while maintaining attention to detail.
- Comfortable working with targets and performance metrics.
- Confident handling objections and turning conversations around positively.
- Proficiency in using CRM systems and Microsoft Office applications.
- Knowledge of health and safety accreditation or compliance processes.
- Experience working within the contractor or construction industry.
- Familiarity with CHAS or similar SSIP accreditation schemes.
Benefits
Comp & perks- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsMicrosoft Office applicationsaccount managementrenewals processhealth and safety accreditationcompliance processesperformance metricsobjection handlingattention to detailtime management
Soft Skills
communication skillsorganizational abilitiestime-management abilitiesproblem-solvingcollaborationcustomer serviceprofessionalismfeedback provisiontarget orientationdetail orientation
Certifications
CHASSSIP accreditation