Alcumus

Product Manager, Voice of Customer

Alcumus

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy.
  • This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products.
  • As the face of product in the US market, you’ll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals. This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You’ll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation.

Requirements

  • 5+ years of experience in product management, customer research, or customer success within a B2B SaaS or technology environment
  • Demonstrated success operationalizing voice of customer programs and influencing product teams
  • Experience using product analytics tools (e.g., Pendo, Mixpanel, Amplitude) to extract and communicate insights
  • Strong communication, facilitation, and storytelling skills
  • Proven ability to work cross-functionally across regional and global teams
  • Deep understanding of the US compliance, risk, or B2B enterprise market is preferred
  • A mindset grounded in curiosity, systems thinking, and continuous improvement