Alcumus

Customer Success Manager

Alcumus

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Take ownership of client relationships by thoroughly understanding their unique needs, objectives, and how they measure value and success
  • Actively manage client health by continuously monitoring and assessing account satisfaction, addressing any concerns, and implementing strategies to enhance the overall experience with Veriforce
  • Identify expansion opportunities and take ownership of the client renewal process to grow client relationships and ensure continued success
  • Apply strong process and project management skills to effectively navigate clients and internal teams through complex initiatives, ensuring successful outcomes
  • Conduct thorough business reviews and make on-site client visits to ensure that our clients’ evolving needs are met and to identify growth possibilities
  • Collaborate closely with Sales, Professional Services, Support, Finance, and Product to facilitate seamless handoffs and provide comprehensive guidance to clients throughout their journey
  • Develop deep and comprehensive industry and product knowledge
  • Serve as the voice of our customers, providing valuable insights to inform our sales processes and shape the product roadmap
  • Leverage data-driven insights to create strategic account plans and proactively deliver valuable information to customers, reinforcing the partnership's value, fostering trust, and nurturing customer advocacy

Requirements

  • Exceptional communication skills to foster trust among your client base and colleagues
  • Resilient and gritty attitude, ready to tackle unique challenges and secure long- term client satisfaction
  • Ability to proactively identify and address issues, preventing and resolving client concerns
  • Positive attitude and a track record of driving positive results through cross- functional collaboration
  • Proficiency in data-driven decision-making to drive long-term account success
  • Strategic planning skills alongside a proven ability to manage complex accounts collaboratively, efficiently, and effectively
  • Experience in managing enterprise clients and overseeing renewals preferably related to solutions in Health & Safety, Procurement, or Supply Chain
Benefits
  • **Here are just a few of the great reasons you should join our team!**
  • - Work with a global team! We have colleagues and customers across North America and overseas.
  • - Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
  • - Veriforce provides
  • - 100% paid employee medical and dental insurance
  • - Monthly contributions to Health Savings Accounts
  • - A 401(k) match that is immediately fully vested
  • - Outstanding time off benefits
  • - Paid time off for volunteer activities
  • - Remote work
  • All job offers will be contingent on successful completion of a drug screen and background check.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven decision-makingstrategic planningproject managementaccount management
Soft Skills
exceptional communicationresilienceproblem-solvingcollaborationpositive attitude