Alcumus

Customer Communications Specialist

Alcumus

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Execute customer communications related to operational updates, product changes, service notifications, and regulatory requirement changes
  • Develop and manage communication assets including emails, in-app messages, announcements, FAQs, and supporting documentation
  • Ensure messaging is clear, accurate, on-brand, and aligned with operational priorities and timelines
  • Coordinate with cross-functional teams (Operations, Customer Success, Product, Support) to gather inputs and validate messaging
  • Manage communication calendars and ensure timely delivery of all customer-facing communications
  • Maintain version control, approvals, and documentation for all outbound communications
  • Plan, execute, and support virtual webinars and online events, including customer-led webinars, training sessions, and informational events
  • Manage end-to-end webinar logistics: scheduling, registration setup, platform configuration, speaker coordination, and rehearsals
  • Support presenters with run-of-show documents, slide coordination, and technical preparation
  • Execute live event operations, including moderation, Q&A management, polls, recordings, and troubleshooting
  • Coordinate post-event follow-up communications, on-demand content distribution, and attendee feedback collection
  • Track and report on communication and webinar performance metrics (open rates, attendance, engagement, feedback)
  • Identify opportunities to improve clarity, reach, and effectiveness of customer communications and events
  • Apply best practices to continuously refine processes, templates, and execution workflows

Requirements

  • Bachelor’s degree in Communications, Marketing, Public Relations, or a related field (or equivalent practical experience)
  • 1–3 years of experience in communications, customer communications, marketing operations, or event coordination
  • Hands-on experience executing email communications and managing virtual webinars or online events
  • Strong written communication skills
  • Ability to translate operational or technical information into clear, customer-friendly messaging
  • Highly organized and detail-oriented
  • Capable of managing multiple initiatives simultaneously in a fast-paced environment
Benefits
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
email communicationsvirtual webinarsevent coordinationcommunication asset developmentperformance metrics trackingdocumentation managementversion controlcustomer messagingcontent distributiontechnical preparation
Soft Skills
strong written communicationhighly organizeddetail-orientedability to manage multiple initiativesclear messagingcross-functional collaborationcustomer-focusedproblem-solvingtime managementadaptability
Certifications
Bachelor’s degree in CommunicationsBachelor’s degree in MarketingBachelor’s degree in Public Relations