Alcumus

Platform Integration Manager

Alcumus

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptPython

About the role

  • Lead the implementation and maintenance of integrations between internal applications and external customer systems
  • Validate API behavior and system interactions, collaborating with engineering and QA teams
  • Serve as a point of contact for internal and external integration-related inquiries, issues, and enhancements
  • Support troubleshooting efforts and coordinate resolution across technical teams and external partners
  • Own and maintain API documentation, FAQs, and integration playbooks using tools like Confluence, Postman, or Swagger UI
  • Document recurring integration patterns and customer use cases in collaboration with customer success
  • Configure and validate low-code/no-code or scripted integrations (e.g., Zapier, Workato, Python scripts)
  • Participate in project planning and integration scoping sessions and ensure clear documentation and follow-through
  • Collaborate with product and engineering to align integration capabilities with roadmap priorities
  • Facilitate knowledge sharing across teams to improve understanding of API functionality and limitations
  • Reports to VP of Product Experience and Delivery

Requirements

  • 5–7 years of experience in a technical operations, product support, or integration-focused role within a SaaS or software services environment
  • Strong understanding of REST APIs, JSON, and HTTP request/response patterns
  • Proficiency with API testing and documentation tools (e.g., Postman, Swagger)
  • Experience documenting technical processes and integration workflows
  • Excellent problem-solving and communication skills, with ability to bridge technical and non-technical teams
  • Preferred: Experience supporting customers through API-based integrations
  • Preferred: Familiarity with low-code integration platforms (e.g., Make.com, Zapier, Workato, Boomi)
  • Preferred: Exposure to tools like JIRA, Confluence, BitBucket, and basic scripting (Python, JavaScript)
  • Preferred: Background in compliance-heavy or enterprise B2B software environments