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Alctel Telecom

Analista Genesys Cloud – Sênior

Alctel Telecom

Senior Analyst at ALCTEL focusing on Genesys Cloud solutions design and implementation. Responsible for support and training of junior analysts and system evaluation.

Posted 8/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in designing, architecting, and implementing scalable and secure Genesys Cloud solutions, along with strong capabilities in user support and training for Genesys Analysts. Proficient in identifying system failures and evaluating production infrastructure.

Highest-signal resume keywords
Genesys Cloud Solution DesignGenesys PureCloud ProficiencyFlow Configuration and ConstructionAdvanced Module Failure IdentificationUser Support and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Genesys CloudGenesys PureCloudFlow ConfigurationAPI UsageInfrastructure Evaluation
Soft Skills
User SupportTraining Skills
Tools & Technologies
URABotsAdd-Ons
Certifications & Qualifications
Formação Genesys

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Projetar, arquitetar e implementar soluções Genesys Cloud escaláveis, resilientes e seguras
  • Identificar falhas em módulos avançados de sistemas em produção
  • Avaliar a infraestrutura de ambiente de produção e testes
  • Realizar atendimentos de suporte a usuários e treinamento de Analistas Genesys

Requirements

What you’ll need
  • Formação Genesys
  • Domínio de Genesys PureCloud
  • Habilidade em configuração e construção de fluxos (URA, bots)
  • Uso de add-ons e API's
  • Identificação de falhas em módulos avançados
  • Avaliação de infraestrutura
  • Suporte a usuários
  • Treinamento de Analistas Genesys de nível inferior

Benefits

Comp & perks
  • Assistência médica
  • Assistência odontológica
  • Empréstimo consignado
  • Horário flexível
  • PLR
  • Seguro de vida
  • Vale alimentação
  • Vale refeição