Field Service Engineer

Alcon

Surgical Field Service Engineer for Alcon equipment at customer sites in Northern NJ and Bronx NY. Providing technical advice, troubleshooting, and ensuring operational efficiency of surgical devices.

Posted 5/21/2026full-timeRemote • New Jersey, New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

Requirements

What you’ll need

Associate’s degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience
Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
Experience working with advance medical devices and with medical devices that use lasers.
Accustomed to working with hospital operating room and surgery center protocols.
Working knowledge of ServiceMax / CRM tools.
Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Benefits

Comp & perks

Health, life, retirement, flexible time off for exempt associates

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosingrepairingpreventative maintenanceinstallationsupgradesproduct failure analysisquality controlcomplianceanalytical thinking

Soft Skills

communicationrelationship buildingproblem solvingtime managementprofessionalismadaptabilitycustomer serviceteam collaborationattention to detailorganizational skills

Certifications

Associate’s degree