Manager, Field Technical Service Engineering – Surgical

Alcon

Regional Service Manager overseeing a team of Field Service Engineers for Alcon's surgical equipment. Focusing on customer satisfaction and meeting regional service operations goals.

Posted 5/9/2026full-timeRemote • Maryland, Ohio, Pennsylvania, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide comprehensive service and sales support on all Alcon equipment.
Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers’ needs are met.
Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
Meet or exceed annual regional goals through established metrics.
Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers.
Achieve financial goals and control expenses within budgetary guidelines.
Support service contracts and time-material revenue by working closely with the internal sales team.
Co-travel with direct reports to assess capabilities, provide feedback and coaching.
Hire, develop, train, motivate and lead a team of Field Service Engineers.
Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines.
Perform other duties, monthly reports and projects as assigned by service management.

Requirements

What you’ll need

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience
3 Years of Demonstrated Leadership
Possess a current valid driver’s license and good driving record over the last three years.
Candidates must have the ability to work independently from home office 40% and in the field 60% -- traveling within the assigned region and overnight stays as required.
Ability to travel overnight 50% of the time or as needed

Benefits

Comp & perks

Health, life, retirement, flexible time off for exempt associates
PTO for hourly associates

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service supportsales supportcustomer satisfactionregulatory compliancefinancial managementperformance reviewsteam leadershipcoachingtrainingreporting

Soft Skills

communicationrelationship managementproblem-solvingindependent workmotivationfeedbackorganizational skillsteam developmentadaptabilitytime management

Certifications

Bachelor’s Degreevalid driver’s license