Field Service Engineer – Surgical

Alcon

Field Service Engineer for Alcon handling technical advice and equipment support. Focused on customer satisfaction and performing maintenance tasks at various locations.

Posted 5/2/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $69 per hourWebsite

About the role

Key responsibilities & impact

Perform corrective and preventive maintenance, retrofits, upgrades and system installations
Establish and maintain a high level of customer satisfaction
Promptly address customer concerns, quality assurance and medical safety issues
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
Maintain all administrative responsibilities in a timely and accurate manner
Assist Sales, Clinical and In-house teams including other Field Engineers as needed
Manage inventory, keep accurate records, and promptly return unused and failed parts
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory

Requirements

What you’ll need

Associate’s degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience

Benefits

Comp & perks

health, life, retirement
flexible time off for exempt associates
robust benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

corrective maintenancepreventive maintenancesystem installationsupgradesinventory managementquality assurancemedical safety

Soft Skills

customer satisfactioncommunicationtime managementteam collaborationproblem-solving

Certifications

Associate’s degree