Alchemy Worx

Account Manager

• Alchemy Worx is an award-winning, audience management agency specializing in email, SMS, and paid social marketing for clients ranging from the Fortune 500 to local market players.
• As a performance-driven agency specializing in email, SMS, and CRM for DTC, B2C, and B2B brands, we are growing fast.
• The Account Manager will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, reporting directly to the VP, Customer Success.
• Act as the main point of contact for clients and collaborate with various internal departments to deliver top service to clients.
• Opportunity to help shape the Client & Account Management department and grow the agency.
• This is a hybrid role, with 3 days a week (Tues/Wed/Thurs) at our NYC office.
• Manage the client relationship and be responsible for expanding the relationship up and across the organization and discovering new opportunities
• Manage and grow a portfolio of accounts, ensuring client satisfaction and retention
• Maintain ongoing renewals and existing client sales pipeline and track sales based on goals set
• Develop and execute account plans to meet or exceed revenue targets
• Work collaboratively with internal teams including analytics, creative, production, and strategy to ensure the successful delivery of projects and campaigns
• Establish and maintain strong relationships with clients, becoming a trusted advisor and strategic partner
• Lead client meetings and presentations, providing strategic insights and recommendations
• Lead, set-up and recap client and internal call; keeping meetings and conversations focused and purposeful
• Mentor and manage account executives and traffickers, providing guidance and support to help them upskill in their roles
• Stay up-to-date with industry trends and best practices, sharing knowledge and insights with clients and internal teams

Art Director

• Alchemy Worx is an award-winning audience management agency specializing in email, SMS, and paid social marketing for Fortune 500 and local clients.
• Seeking an Art Director combining design expertise, creativity, thought leadership, business, operational, and leadership abilities.
• Lead and inspire in-person, remote, and offshore teams to efficiently deliver creative solutions focused on email and SMS channels.
• Hybrid position requiring 3 days a week in the Flatiron office.
• Develop visually compelling, brand-consistent email templates, graphics, and layouts in Figma and manage design systems and assets.
• Lead a team of writers and designers; collaborate with strategy and build teams to enhance user experience and optimize performance across devices and email clients.
• Serve as creative point of contact for clients; present concepts, gather feedback, and build long-term relationships.
• Stay up-to-date with email marketing trends, contribute to strategy sessions, and offer UX insights.