Enterprise Account Manager
NBCUniversal
Account Manager
Alchemy Worx
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Alchemy Worx is an award-winning, audience management agency specializing in email, SMS, and paid social marketing for clients ranging from the Fortune 500 to local market players.
- As a performance-driven agency specializing in email, SMS, and CRM for DTC, B2C, and B2B brands, we are growing fast.
- The Account Manager will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, reporting directly to the VP, Customer Success.
- Act as the main point of contact for clients and collaborate with various internal departments to deliver top service to clients.
- Opportunity to help shape the Client & Account Management department and grow the agency.
- This is a hybrid role, with 3 days a week (Tues/Wed/Thurs) at our NYC office.
- Manage the client relationship and be responsible for expanding the relationship up and across the organization and discovering new opportunities
- Manage and grow a portfolio of accounts, ensuring client satisfaction and retention
- Maintain ongoing renewals and existing client sales pipeline and track sales based on goals set
- Develop and execute account plans to meet or exceed revenue targets
- Work collaboratively with internal teams including analytics, creative, production, and strategy to ensure the successful delivery of projects and campaigns
- Establish and maintain strong relationships with clients, becoming a trusted advisor and strategic partner
- Lead client meetings and presentations, providing strategic insights and recommendations
- Lead, set-up and recap client and internal call; keeping meetings and conversations focused and purposeful
- Mentor and manage account executives and traffickers, providing guidance and support to help them upskill in their roles
- Stay up-to-date with industry trends and best practices, sharing knowledge and insights with clients and internal teams
Requirements
- Bachelor's degree in marketing, business, or a related field
- Minimum of 5+ years of experience in client service/account management, preferably with an agency background
- A proven track record of managing and growing key accounts with an ability to triage situations, anticipate needs and roll-up your sleeves to get the job done with your team
- Ability to build and maintain strong relationships with clients and internal teams
- Strong understanding of marketing and advertising principles, with experience working across email, SMS/push, and social marketing
- Excellent communication and presentation skills, with the ability to communicate complex ideas in a clear and concise manner
- Strong leadership and team management skills, with a proven ability to mentor and develop team members
- Highly organized, with experience working closely with project management and the capability to prioritize and manage multiple projects simultaneously If you love building and growing client and agency relationships, you understand the value of personalized account management and you would like to be in a highly-visible and impactful position - we encourage you to apply!
