Salary
💰 $90,000 - $115,000 per year
About the role
- Serve as the primary point of contact for a portfolio of clients
- Build strong, long-term client relationships and serve as a strategic partner
- Lead client calls, business reviews, and strategic planning sessions
- Own renewals, change orders, and upsell motions (with leadership support)
- Liaise with 3rd-party client partners and vendors as needed
- Manage and grow a portfolio of accounts with a focus on retention and expansion
- Monitor and report on account profitability, delivery margin, and scope health
- Track revenue forecasts, renewal timelines, and account pacing
- Collaborate with Strategy to maintain clean reporting on CAC, LTV, ROAS, and other key client KPIs
- Use data to tell a story - translating dashboards and performance summaries into actionable client insights, working with the analytics team
- Translate client needs into detailed, actionable briefs for internal teams
- Coordinate across production, creative, analytics, and strategy to ensure on-time, high-quality delivery
- Partner closely with Project Managers and Coordinators to manage timelines and remove roadblocks
- Run weekly stand-ups, internal reviews, and client status calls to keep projects moving forward
- Escalate and mitigate delivery risks, managing expectations when timelines or scopes shift
- Mentor and support junior staff (Traffickers, Coordinators)
- Contribute to process documentation, client playbooks, and delivery templates
- Champion data fluency across the team—helping others interpret, contextualize, and present metrics
- Leverage existing client management tools while bringing forward ideas for usage optimization
Requirements
- Bachelor’s degree in Marketing, Business, Communications, or related field
- 5+ years in account management or client services, ideally at a marketing or digital agency
- Strong understanding of lifecycle marketing—email, SMS, paid social, and CRM
- Data acumen: Comfortable interpreting dashboards, using Excel or Google Sheets, and understanding performance metrics (CAC, LTV, etc.)
- Experience managing multiple concurrent projects, campaigns, and stakeholder needs
- Excellent communicator—clear, calm, and solutions-oriented in high-pressure situations
- Collaborative mindset with the ability to lead cross-functional efforts without formal authority
- Familiarity with project management and reporting tools (ClickUp, Asana, Slack, Google Workspace, Looker Studio, etc.)
- Salary: $90-115k
- Unlimited PTO policy
- Fully covered medical, dental and vision insurance
- 401k with company match**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementlifecycle marketingdata interpretationperformance metricsproject managementcampaign managementstakeholder managementreportingclient insightsprocess documentation
Soft skills
communicationcollaborationleadershipproblem-solvingmentoringstrategic thinkingrelationship buildingadaptabilitytime managementsolutions-oriented
Certifications
Bachelor’s degree in MarketingBachelor’s degree in BusinessBachelor’s degree in Communications