Alchemy Worx

Account/Project Manager

Alchemy Worx

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Florida, New York • 🇺🇸 United States

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Salary

💰 $90,000 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the primary point of contact for a portfolio of clients
  • Build strong, long-term client relationships and serve as a strategic partner
  • Lead client calls, business reviews, and strategic planning sessions
  • Own renewals, change orders, and upsell motions (with leadership support)
  • Liaise with 3rd-party client partners and vendors as needed
  • Manage and grow a portfolio of accounts with a focus on retention and expansion
  • Monitor and report on account profitability, delivery margin, and scope health
  • Track revenue forecasts, renewal timelines, and account pacing
  • Collaborate with Strategy to maintain clean reporting on CAC, LTV, ROAS, and other key client KPIs
  • Use data to tell a story - translating dashboards and performance summaries into actionable client insights, working with the analytics team
  • Translate client needs into detailed, actionable briefs for internal teams
  • Coordinate across production, creative, analytics, and strategy to ensure on-time, high-quality delivery
  • Partner closely with Project Managers and Coordinators to manage timelines and remove roadblocks
  • Run weekly stand-ups, internal reviews, and client status calls to keep projects moving forward
  • Escalate and mitigate delivery risks, managing expectations when timelines or scopes shift
  • Mentor and support junior staff (Traffickers, Coordinators)
  • Contribute to process documentation, client playbooks, and delivery templates
  • Champion data fluency across the team—helping others interpret, contextualize, and present metrics
  • Leverage existing client management tools while bringing forward ideas for usage optimization

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or related field
  • 5+ years in account management or client services, ideally at a marketing or digital agency
  • Strong understanding of lifecycle marketing—email, SMS, paid social, and CRM
  • Data acumen: Comfortable interpreting dashboards, using Excel or Google Sheets, and understanding performance metrics (CAC, LTV, etc.)
  • Experience managing multiple concurrent projects, campaigns, and stakeholder needs
  • Excellent communicator—clear, calm, and solutions-oriented in high-pressure situations
  • Collaborative mindset with the ability to lead cross-functional efforts without formal authority
  • Familiarity with project management and reporting tools (ClickUp, Asana, Slack, Google Workspace, Looker Studio, etc.)
Benefits
  • Salary: $90-115k
  • Unlimited PTO policy
  • Fully covered medical, dental and vision insurance
  • 401k with company match**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementlifecycle marketingdata interpretationperformance metricsproject managementcampaign managementstakeholder managementreportingclient insightsprocess documentation
Soft skills
communicationcollaborationleadershipproblem-solvingmentoringstrategic thinkingrelationship buildingadaptabilitytime managementsolutions-oriented
Certifications
Bachelor’s degree in MarketingBachelor’s degree in BusinessBachelor’s degree in Communications
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