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About the role
Key responsibilities & impact- Brindar atención escrita a clientes empresariales con excelente ortografía y redacción, manteniendo un tono profesional y alineado a nuestros lineamientos.
- Realizar reuniones con los clientes cuando sea necesario para resolver sus dudas o inquietudes, utilizando un tono y una voz adecuados que fomenten una comunicación efectiva y profesional.
- Comprender a fondo las necesidades de cada cliente, tomar decisiones dentro del marco establecido y escalar de forma oportuna los casos que así lo requieran.
- Realizar seguimiento constante a las solicitudes escaladas, asegurando su correcta resolución con las áreas correspondientes.
- Documentar cada interacción en el CRM, asegurando trazabilidad y cumplimiento de procesos.
- Detectar oportunidades de mejora en la experiencia del cliente y proponer soluciones proactivas.
Requirements
What you’ll need- Licenciatura concluida (titulado o pasante).
- Mínimo 1 año de experiencia en atención a clientes B2B, preferentemente en plataformas digitales o entornos tecnológicos.
- Comunicación escrita y verbal clara, asertiva y enfocada en soluciones.
- Dominio de herramientas como CRM (ej. Zendesk, Hubspot), Google Suite y paquetería Office (especialmente Excel y Word).
- Ortografía y redacción impecables, con atención al detalle.
- Alta capacidad de análisis, toma de decisiones y priorización de casos.
- Proactividad, empatía y orientación al cliente.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account albo Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 💳 Fintech 🏦 Banking Fintech
- Banking albo is a FinTech company based in Mexico that offers comprehensive financial solutions, including personal and business debit accounts, credit services, and access to cryptocurrencies. Their services are designed for both individuals and businesses, providing ease of managing finances through their mobile app without costs or commissions. Additionally, albo provides credit options for personal and business needs, integration with cryptocurrency trading, and various features to maintain financial control and security. As a regulated institution by the Mexican National Banking and Securities Commission, albo focuses on delivering secure and efficient financial services to over 2 million users. Customer Service Specialist 🔥 37 minutes ago 🇲🇽 Mexico – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Brindar atención escrita a clientes empresariales con excelente ortografía y redacción, manteniendo un tono profesional y alineado a nuestros lineamientos.
- Realizar reuniones con los clientes cuando sea necesario para resolver sus dudas o inquietudes, utilizando un tono y una voz adecuados que fomenten una comunicación efectiva y profesional.
- Comprender a fondo las necesidades de cada cliente, tomar decisiones dentro del marco establecido y escalar de forma oportuna los casos que así lo requieran.
- Realizar seguimiento constante a las solicitudes escaladas, asegurando su correcta resolución con las áreas correspondientes.
- Documentar cada interacción en el CRM, asegurando trazabilidad y cumplimiento de procesos.
- Detectar oportunidades de mejora en la experiencia del cliente y proponer soluciones proactivas. 🎯 Requirements
- Licenciatura concluida (titulado o pasante).
- Mínimo 1 año de experiencia en atención a clientes B2B, preferentemente en plataformas digitales o entornos tecnológicos.
- Comunicación escrita y verbal clara, asertiva y enfocada en soluciones.
- Dominio de herramientas como CRM (ej. Zendesk, Hubspot), Google Suite y paquetería Office (especialmente Excel y Word).
- Ortografía y redacción impecables, con atención al detalle.
- Alta capacidad de análisis, toma de decisiones y priorización de casos.
- Proactividad, empatía y orientación al cliente. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Agent – PST/EST Timezone 🕒 May 25 JobHire.AI 11 - 50 🤖 Artificial Intelligence 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Support Agent for JobHire.AI responsible for proactive user engagement via chat and calls. Focus on trust-building and helping users activate and engage during their job search. 🇲🇽 Mexico – Remote 💵 $12k - $18k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇷🇺 Russian Required Bilingual Patient Support Agent 🕒 May 20 Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Bilingual Patient Support Agent assisting patients in Mexico with their care journey. Scheduling appointments and providing follow-up guidance in English and Spanish remotely. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required Bilingual Patient Support Agent 🕒 May 20 Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Bilingual Patient Support Agent providing assistance for patients in scheduling and follow-up. Joining Resolv.Global's remote team in Mexico, focusing on patient inquiries and administration tasks. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required Bilingual Customer Care Representative 🕒 May 20 Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Customer Care Representative for Resolv.Global providing support via phone, email, and chat. Assisting customers with inquiries related to orders, billing, and product information remotely from Mexico. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Bilingual Patient Support Agent 🕒 May 20 Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Bilingual Patient Support Agent providing remote patient support in Mexico. Handling inquiries and scheduling appointments via multiple communication channels in both English and Spanish. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
atención a clientes B2Banálisistoma de decisionespriorización de casosdocumentación de interacciones
Soft Skills
comunicación escritacomunicación verbalproactividadempatíaorientación al clienteatención al detalle
Certifications
Licenciatura concluida