Alberta College of Pharmacy

General

• Lead the ongoing development, maintenance, and evaluation of practice-based quality improvement initiatives for pharmacists and pharmacy technicians.
• Maintain ACP’s CQI+ program.
• Identify practice risks through data-informed analysis.
• Support ACP pharmacy practice consultants in translating quality data into sustainable practice change and patient safety outcomes.
• Lead the development of a quality framework for pharmacy practice in Alberta, including identifying and validating quality indicators.
• Design and support pharmacy performance metrics to enable quality improvement, benchmarking, and regulatory oversight.
• Gather and analyze insights from pharmacy practice consultants to support referrals for competence assessment within the Continuing Competence Program (CCP).
• Lead the development and ongoing operations of ACP’s practice-based risk framework, including the identification and validation of key indicators that predict risks to patient safety and quality pharmacy practice.
• Support predictive, data-informed approaches to identifying quality and safety risks.
• Develop reporting processes to support risk oversight and strategic decision-making.
• Translate public expectations of pharmacy services into actionable practice implications.
• Monitor the evolving roles and responsibilities of pharmacists, pharmacy technicians, and unregulated personnel in community pharmacies and identify opportunities to strengthen team-based care.
• Research and develop initiatives to support pharmacy professionals in addressing unmet patient needs in primary care and urgent care.
• Support the development and implementation of initiatives that help identify and address barriers to quality practice.
• Serve as a practice subject matter expert for complaints resolution advisors.
• Provide input into policy and legislative development based on practice intelligence, quality data, and emerging trends.
• Evaluate public experiences and expectations related to future pharmacy service models.
• Research, identify, and support the implementation of future pharmacy practice and delivery models that support safe and effective services to the public and align with expectations.
• Develop a framework for assessing emerging practice innovations.
• Monitor and evaluate innovative pharmacy service and practice areas, applying the regulatory framework to ensure quality patient care.
• Collaborate with the registration team to establish criteria for pharmacy licensure models.
• Serve as a practice subject matter expert for ACP’s business intelligence and analytics functions to support the implementation and use of analytics.

Practice Intelligence, Quality, and Foresight Lead