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Member Experience Representative – Individual Products
Alberta Blue CrossMember Experience Representative guiding Alberta Blue Cross clients through health, dental, and life benefits. Building proactive relationships, improving retention, and recommending suitable coverage solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, relationship building, and consultative sales within the health and dental insurance sector. Proficient in analyzing client needs and delivering tailored solutions to enhance client satisfaction and retention.
Highest-signal resume keywords
Alberta Life Insurance LicenseClient Relationship ManagementConsultative Sales ApproachAnalytical ThinkingProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsClient-Focused MindsetAbility to Simplify Complex Information
Tools & Technologies
Alberta Blue Cross ToolsClaims Processes
Certifications & Qualifications
Active Alberta Life and Accident & Sickness Insurance License
Industry Keywords
Health BenefitsInsuranceClient AdvisoryFinancial ServicesClient Experience
About the role
Key responsibilities & impact- Welcome and onboard new health and dental clients
- Explain coverage, benefits, claims processes, and Alberta Blue Cross tools and resources
- Build trusted relationships through proactive outreach and client conversations
- Review client needs, benefit utilization, and engagement patterns
- Educate clients on maximizing benefit value and navigating coverage
- Identify opportunities for plan modifications or additional insurance solutions
- Resolve client questions and concerns with timely, personalized solutions
- Collaborate with internal teams to advocate for clients and improve client experience
- Share client insights and feedback to support continuous improvement
- Drive outcomes including reduced cancellations, increased referrals, client satisfaction, onboarding completion, ongoing client contacts, and appropriate coverage recommendations
Requirements
What you’ll need- Passion for exceptional client experiences and meaningful relationships
- Strong communication skills and ability to simplify complex information
- Consultative approach focused on understanding client needs
- Analytical thinking and ability to interpret client information
- Strong problem-solving skills and sound judgment
- Experience in insurance, health benefits, financial services, or client advisory roles preferred
- Active Alberta Life and Accident & Sickness Insurance License, or ability to obtain and maintain licensing requirements
- Commitment to continuous learning and client-first culture
- 3 to 5+ years of outbound client sales and service experience
- Excellent verbal and written communication skills
- Criminal record check satisfactory to Alberta Blue Cross required after a conditional offer
Benefits
Comp & perks- Healthy work-life balance
- Opportunities for career growth
- Innovative, high-energy team-focused environment
- Inclusive workplace that values diversity and unique perspectives