Albert and Mackenzie

Brand Ambassador

• Design and develop marketing collateral including flyers, one-pagers, sponsorship and event materials, presentations, event signage, promotional items, client communications, and recruiting materials.
• Create branded visual assets for print, digital, social media, email marketing, and event use.
• Maintain consistency across all marketing materials and communications.
• Coordinate with vendors and both internal and external stakeholders to produce high quality marketing materials.
• Manage marketing asset libraries and ensure brand standards are consistently followed.
• Assist with firmwide marketing campaigns and internal initiatives.
• Apply the firm's established brand standards, visual identity, and messaging across all marketing initiatives.
• Ensure consistency across social media, website content, event materials, presentations, advertisements, recruiting efforts, and client-facing communications.
• Adapt creative assets and messaging for different audiences while maintaining brand integrity.
• Help strengthen and evolve the firm's brand through thoughtful design, storytelling, and content creation.
• Collaborate with internal stakeholders to ensure marketing materials accurately reflect the firm's reputation, culture, and values.
• Assist in planning content across social media platforms.
• Assist with content development for employee spotlights, recruiting campaigns, firm announcements, event promotions, and community involvement efforts.
• Monitor social media trends and contribute creative ideas for new content opportunities.
• Attend select conferences, networking events, sponsorship events, community activities, and firm functions on an as-needed basis to capture photos and video content.
• Support event promotion before, during, and after events.
• Coordinate event signage, sponsorship assets, promotional items, and marketing materials.
• Perform routine website updates using WordPress.
• Update content, images, attorney biographies, event information, and landing pages as needed.
• Assist with maintaining website accuracy and ensuring content remains current.
• Collaborate on website improvements and user experience enhancements.

Marketing and Brand Ambassador

Representative

• Responsible for the timely and accurate resolution of Workers’ Compensation lien claims on behalf of clients.
• Review medical and non-medical billing, assess exposure, and prepare files for negotiation or litigation.
• Audit bills in line with regulations and guidelines.
• Negotiate settlements with lien claimants via phone or email.
• Maintain accurate, detailed notes in the case management system.

Lien Representative

Client Services Representative

• Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs
• Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars
• Track and manage action items, and follow-ups to ensure timely completion
• Support implementation and adherence to client service instructions and reporting requirements
• Act as a problem solver for any client service disruptions
• Focuses on building a relationship at every “touch-point”
• Act as a central point of contact for attorneys for client-related service needs and internal requests
• Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery
• Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests)
• Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts
• Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries
• Monitor progress of ongoing projects and ensure alignment with timelines and expectations
• Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver - escalate as needed
• Proactively follow up on outstanding items to ensure resolution and client satisfaction
• Maintain visibility into client activity to support consistency in service delivery across attorneys and offices

Marketing and Brand Ambassador

Lien Representative

Client Services Manager