Alation

Account Manager

• Own retention and net revenue expansion targets within the US East and EMEA regions
• Coach, mentor, and develop your team in identifying expansion opportunities and developing growth strategies
• Develop and implement rigorous account planning and customer engagement framework that yields high-value customer outcomes and retention
• Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences
• Support Account Managers with oversight of customer health, assess renewal risk, taking proactive measures to address customer needs
• Partner with cross-functional teams to unlock customer value and represent the voice of clients to ensure delivery of a frictionless customer experience and transform customer insights into actionable priorities improving Alation’s GTM strategies and products
• Maintain active involvement with your teams’ accounts, frequently leading Quarterly Business Reviews (QBRs), negotiating renewals and expansions, and attending customer meetings in person and virtually
• Champion Alation’s data intelligence and AI-driven solutions to help customers achieve trusted, innovative outcomes at scale

Senior Manager, Account Management – US East, EMEA