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Administrative Assistant – Planning
Alares InternetAdministrative Assistant role in Fortaleza supporting the Planning team at Alares. Responsible for organizing and planning to ensure productivity in the work environment.
About the role
Key responsibilities & impact- Monitor online customer service metrics
- Prepare daily results reports and identify root causes of deviations
- Execute predefined contingency actions on customer service platforms
- Identify and prospect new leads (inbound and outbound)
- Assess whether a lead fits the profile and has interest in the solution (fit)
- Make initial contacts via phone, email, WhatsApp, or social media
- Schedule qualified meetings for the sales team (closers)
- Follow up with leads that have not yet progressed
Requirements
What you’ll need- Experience in commercial/customer service
- Availability to work afternoons and evenings
- Basic knowledge of Microsoft Office / Excel
- Currently pursuing a bachelor’s degree in Business Administration, Information Systems, or related fields
- Courses in IT / computer skills
- Familiarity with the Nice system and USO Digital
Benefits
Comp & perks- Meal/Food voucher
- Transportation voucher
- Health insurance
- Dental plan
- Life insurance
- Profit sharing
- Discount on internet and TV packages
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service metricsreport preparationlead assessmentcontingency actionsinitial contact methodsmeeting schedulingfollow-up techniquesMicrosoft OfficeExcelIT/computer skills
Soft Skills
communicationorganizationalprospectingproblem-solvingtime management