Operations Coordinator

Alan

Operations Coordinator managing daily operational processes in a health insurance startup. Collaborating with teams and continuously improving efficiency in a dynamic environment.

Posted 7/1/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operations Coordinators (or 'Ops Runners') are at the heart of our run organization: they operate our processes daily while continuously improving them.
They work in pools of 3–7 runners, each collectively responsible for a specific scope — for example:
Alan Clinic / Therapy: Maintaining smooth relationships with psychologists, matching therapy supply and demand, managing onboarding, invoicing and booking.
Claims: Handling claims, monitoring external service providers, and ensuring a best-in-class experience for our members.
Fraud: Investigating suspicious claims, preventing fraudulent payments, and developing new prevention methods.
Set up: Ensuring seamless onboarding/offboarding of employees and billing for our customers.

Requirements

What you’ll need

1 to 4 years of experience (internships and apprenticeships count!), from a variety of backgrounds: operations, customer support, account management, logistics, coordination, etc.
Passionate about delivering and optimizing high-quality operations; not afraid to get your hands dirty with technical processes.
A strong problem-solver and challenger with a "dig deep" mindset, driven by member and customer satisfaction.
Strong analytical skills and comfortable diving into data.
Highly organized with exceptional follow-up and a strong attention to detail.
Excellent written and verbal communication in both English and French.
Adaptable and flexible, able to adjust to changing situations.
Based in (or willing to relocate to) Paris.
Bonus: Experience in the insurance or healthcare industry is a plus!

Benefits

Comp & perks

Fair rewards. Generous equity packages complement your base salary.
Flexible office. Excellent office space at our Paris HQ.
All the tools you need. Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones.
Flexible vacation and working hours. Organize your time the way you want.
Comprehensive health insurance. 100% covered for you and your children, 90–100% for partners depending on your country.
Personal growth through coaching. At Alan, coaching isn't just a perk — it's core to who we are. Every Alaner is paired with a dedicated coach from day one.
Parental leave. Extended parental leave for all new parents.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisOperational CoordinationClaims HandlingOnboarding ManagementInvoicingBooking ManagementFraud InvestigationProcess ImprovementLogistics CoordinationCustomer Relationship Management

Soft Skills

Attention to DetailAdaptabilityOrganizational SkillsFollow-UpCommunication