Key Account Manager – Crew Lead

Alan

Key Account Manager leading account team and enhancing client relationships for health insurance solutions across Spain. Driving engagement, loyalty, and growth in a customer-centric role.

Posted 5/13/2026full-timeMadrid • 🇪🇸 SpainSeniorWebsite

About the role

Key responsibilities & impact

Support the team to:
Handle a portfolio of companies
Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out-of-the-box initiatives to engage Alan customers.
Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.
Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.
Drive change in products and services, and act as the voice of the customers to product and operations teams.
Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.
Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., narrative frameworks, QBR templates, renewal pricing models, onboarding)
Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives
Strategic Planning – Proactively plan and forecast team requirements across processes, resources, and headcount, anticipating future needs and scaling challenges
Talent Acquisition Leadership – Lead recruitment efforts to build and grow a high-performing team
Lead the renewal campaign.

Requirements

What you’ll need

At least **6 years of experience in a customer-facing role** (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels
Proven experience managing or leading a Sales or Account Management team (**3+ years**)
**Excellent track record** - we are looking for over-performers
Experience with companies of more than 300 employees
**Passionate about healthcare**. Eager to deepen your understanding of health insurance market dynamics, trends, and our products.
Based in (or willing to relocate to) Madrid or Barcelona.
Experience in insurance/employee benefits is a plus but not mandatory
**A skilled negotiator**, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy.
Positive lobbying: ability to identify key influential figures and to cultivate and grow a network
**Fluent in Spanish and advanced level of English**, both spoken and written.
Good **problem-solving skills** (problem structuring and identification of relevant stakeholders and potential solutions)
**Strong analytical skills**: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively.
Strong **active listening skills and empathy**
Ability to create **long-term relationship** based on trust and transparency
Ability to **work independently in a fast-paced environment**
**Quick learner with growth mindset**: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products)

Benefits

Comp & perks

Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.*
Flexible Office. Sponsored co-working hubs in Madrid and Barcelona
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*.
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer-facing roleSalesAccount ManagementKey Account Managementnegotiationdata-driven reportingproblem-solvinganalytical skillsonboardingcontract renegotiation

Soft Skills

customer-centric approachrelationship buildingactive listeningempathyindependent workgrowth mindsetstrategic planningteam leadershipstakeholder managementpositive lobbying