Alan Gray - A Premia Reinsurance Company

Data Analyst

• This role is responsible for data analytics and reporting for the SIMS platform.
• This role develops and manages client reporting needs.
• This role fulfills any reporting requirements for internal staff in finance, executive, account management and operations.
• This role provides client support and implementation services for SIMS existing and new clients.
• The Data Analyst is part of the Technical Operations team and reports to the Operations Manager.
• Success in this role requires extensive experience in customer service, strong product knowledge and a varied technical acumen.
• Responsibilities include but not limited to: Developing and maintaining all SIMS client reporting and requests.
• Managing client data within the SIMS platform
• Providing all monthly billing reports for client invoicing to Finance
• Creating custom reports for internal and external shareholders
• Timely monthly client billing reports
• Administration of dashboards for managing business operations
• Quality assurance of SQL Data for SIMS platform
• Oversee inbound data validation and import process.
• Assist as needed in the onboarding and implementation of new clients onto the SIMS platform
• Triage, report and escalate system, performance and client related and application issues
• Communicate between business, development team and Ops leadership.
• Work with the development team to provide timely support for any client’s needs.
• Open and document application issues for Development review
• Handle and process incoming customer service requests through ticketing system or via emails
• Maintain ongoing contact with business and developers and stay up to date on system limitations, upgrades and capabilities to always ensure peak system performance.