Alamo Drafthouse Cinema

Operations

• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines - ensuring policies and procedures are an organic part of our day-to-day Operations
• Be present, in the business at designated region venues at or more than 75% of your time
• Communicate regularly and clearly with the General Manager team to set a strong foundation for all Operational success
• Spend quality 1:1 time with the General Manager and venue management team, developing, coaching, and nurturing their development as leaders of the brand
• Participates in building annual sales budgets and achieves targets by executing the Support Center provided initiatives and local, on-the-ground operational tactics
• Drives profitability by teaching and coaching the management team on controllable areas of the P&L on a daily, weekly, and monthly basis
• Maintains world-class facilities, cleanliness, and repair of venues through Operations Excellence
• Reviews in partnership with the Facilities team
• Conducts quarterly Operational Excellence Reviews - identifying wins to celebrate and opportunities to improve - and puts findings into actionable plans
• Manages manager and hourly teammate retention by maintaining high visibility in the venues, connecting directly with the teams, and actively soliciting feedback on how we can continue to offer them the best teammate experience
• Utilizes guest satisfaction and employee experience metrics to identify trends, celebrate wins, and coach where opportunities may exist
• Maintains food and beverage quality through venue visits - works with kitchen teams to ensure all recipes are created to specifications
• Participates in Support Center initiatives, educating Support Center teammates on Operations’ perspective and challenges, and serves as the link back to Operations
• Lead new venue openings within the region, ensuring the venue is opened on time and within budget in partnership with Support Center functions
• Participates in quarterly business reviews to share overall region performance, focused on continuous improvement
• Actively works with GMs and management teams to identify and resolve operational points of friction
• Full understanding of a venue’s round expectations and engages with the Talent Acquisition team to support hiring if understaffed
• Works with GM to quickly address escalated issues and remove roadblocks.
• Advocates for managers with the Support Center when necessary
• Closes the loop on issues and responds timely to venue requests
• Has a full understanding of open high-risk HR concerns and escalates any concerns with liability immediately

Director, Operations