Alamar Biosciences, Inc.

Support Engineer

• Serve as a primary point of contact for customers for technical and scientific support, working collaboratively with other Technical and Application Support team members to coordinate responses, share context, and ensure consistent, high-quality support.
• Status communications with customer
• Logging cases and associated communications and resolutions in the CRM
• Informing requirements for scaling support process and infrastructure
• Tracking support metrics
• Perform platform demonstrations as needed to support sales
• Perform internal trainings for new field employees
• As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands
• Collaborate with internal R&D teams during the product development cycle, providing critical insights via Voice of Customer
• Contribute to the creation of customer training materials and documentation, working closely with internal resources
• Assist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation

Technical Support Scientist