Account Manager
AKUR8
full-time
Posted on:
Location Type: Hybrid
Location: Madrid • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage an existing book of business, including renewals and upsell opportunities
- Securing 100% client retention through successful renewals
- Increasing revenues through upsell and cross-sell opportunities
- Ensuring client satisfaction and long term growth with Akur8
- Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
- Drive renewals and retention, ensuring high customer satisfaction and long-term success.
- Lead upsell and cross-sell opportunities to maximize account value
- Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
- Monitor key account health indicators to mitigate risks and prevent churn.
- Maintain accurate records of account activities, using CRM tools and reporting on customer insights.
Requirements
- You have between 6+ years of professional experience in sales, account management, partnerships or consulting.
- You have worked in a high-growth B2B technology company.
- Bachelor’s degree or higher preferred.
- Experience managing Enterprise contracts
- You have a track record of hitting and achieving quota.
- You have proven experience in managing client relationships
- You have experience in handling contract negotiations
- You know how to build an effective and actionable account business strategy
- You are familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions.
- You understand how to work with technical teams and navigate a global company.
- Excellent verbal and written communication skills in Spanish and English.
- Comfortable working in a multicultural and international environment.
- Bonus: Insurance industry experience highly desirable
- Bonus: Experience working at a SAAS company
- Bonus: Technical fluency on topics such as cloud architecture, API and integration, IT project delivery is a big plus.
Benefits
- Competitive salary + annual bonus
- Commuter benefit
- Gym membership
- IT equipment allowance
- Professional development & trainings
- Team fun: regular company gatherings and team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalescontract negotiationsquota achievementaccount business strategycloud architectureAPIintegrationIT project deliveryB2B technology
Soft skills
client retentioncustomer satisfactionrelationship buildingcollaborationcommunicationmulticultural adaptabilityproblem-solvingstrategic thinkingnegotiationcustomer support
Certifications
Bachelor’s degree