Akumin®

Application Analyst – Revenue Cycle

Akumin®

full-time

Posted on:

Location Type: Remote

Location: Florida • Kentucky • United States

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About the role

  • Prepare and deliver reports, recommendations, and/or alternatives that address existing trouble areas or potential optimizations in operating systems across the organization.
  • Create system design proposals with consideration of business process improvements, and ensure proper configuration in the system.
  • Collaborate and coordinate with third party system provider(s), and research new features, software upgrades, production problems and resolutions.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Collaborate with Senior Analyst to review operational data and assist in data reporting issues with operational leads, strategic analytics, and IT database teams.
  • Create systems models, specifications, diagrams, and charts to provide direction to system programmers as needed.
  • Provide production support by working with the company’s Service Desk team and VAR/ASP to insure service restoration, while insuring the proper documentation of problem events is captured; perform root cause analysis, problem/defect resolution, and implementation of corrective measures.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
  • Provide orientation and training to end users for all modified and new systems.
  • Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.
  • Conduct research on software and hardware products to justify recommendations and support purchasing efforts.
  • Support cost-benefit and return on investment analyses for proposed systems to aid leadership in making implementation decisions.
  • Support meetings with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and to identify and resolve systems issues.
  • Participate in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
  • Other duties as assigned.

Requirements

  • Bachelor's Degree or Equivalent Experience
  • 3+ years of IT Service Desk or Field Services Experience
  • Strong business acumen and judgment, innate problem solving skills, and an intense willingness to learn new business processes and technologies
  • A keen focus on high quality application performance troubleshooting and root cause analysis
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
  • Strong knowledge of the Imagine Billing software platform
  • Preferred Experience in Healthcare industry
  • Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products
  • Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
  • Experience in business process improvement methodology and implementation
  • Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications
  • Project management skills.
Benefits
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system designroot cause analysisdata reportingbusiness process improvementdata retrieval methodologiesapplication performance troubleshootingimporting datasoftware developmenthardware solutionsdatabase analysis
Soft Skills
problem solvingbusiness acumenjudgmentwillingness to learncollaborationcommunicationcoordinationtraininganalytical thinkingproject management
Certifications
Bachelor's DegreeIT Service Desk experience