Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Akuity

Technical Customer Success Manager

Akuity

Technical Customer Success Manager guiding customers adopting Akuity’s Kubernetes GitOps platform. Managing strategic accounts from onboarding through renewal while driving adoption, advocacy, and expansion.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic accounts throughout the customer lifecycle, focusing on onboarding, adoption, and renewal. Proven ability to build relationships, advocate for customer needs, and drive value through effective communication and technical understanding.

Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementKubernetes KnowledgeDevOps FamiliarityStrong Communication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Lifecycle ManagementKPI Definition and AchievementTechnical Concept ExplanationAccount ManagementCustomer Advocacy
Soft Skills
Relationship BuildingSelf-StarterCuriosity and AdaptabilityIndependent WorkStrong Written Communication
Tools & Technologies
KubernetesDevOpsGitOpsCloud Native Technologies
Industry Keywords
Customer EngagementOnboardingRenewalCustomer RetentionExecutive Business Reviews

Tech Stack

Tools & technologies
CloudKubernetes

About the role

Key responsibilities & impact
  • Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding and adoption to renewal
  • Build customer relationships and serve as a trusted advisor to drive value from Akuity’s products and services
  • Lead strategic meetings and Executive Business Reviews
  • Drive implementation and onboarding to accelerate time to value
  • Develop and nurture customers for advocacy and long-term partnerships
  • Define and achieve business and technical goals, KPIs, and success metrics with customers
  • Partner with sales on renewals, expansions, and up-sell opportunities
  • Advocate customer needs across product, engineering, marketing, and support teams
  • Manage accounts across different stages of the customer lifecycle

Requirements

What you’ll need
  • 2+ years of experience supporting customers in Customer Success, Technical Account Management, or a similar role
  • Prior experience working with clients of all sizes
  • Strong written and verbal communication skills
  • Ability to explain technical concepts to engineers and executives
  • Ability to work independently in a remote environment
  • Self-starter who is naturally curious and eager to learn and adapt in a fast-paced environment
  • Willingness to travel as needed
  • Nice to have: 5+ years of overall experience in customer-facing roles
  • Nice to have: Technical background, ideally with hands-on knowledge of Kubernetes
  • Nice to have: Familiarity with DevOps, GitOps, or Cloud Native technologies
  • Nice to have: Experience driving adoption, retention, and customer advocacy
  • Nice to have: Up-to-date knowledge of the latest trends in the DevOps ecosystem

Benefits

Comp & perks
  • Quarterly travel
  • Remote work
  • Equal-opportunity employment
  • Supportive culture grounded in humility, authenticity, and diversity
  • Team-member ownership and trust