Especialista em suporte em infraestrutura de TI
DC-DinsmoreCompass
AWSAzureDNSERPFirewallsLinuxOracleSOAPSQLTCP/IPVMware
Junior HelpDesk Analyst
Akross
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
LinuxMacOS
About the role
- Execute processes involving hardware and software preparation in a corporate environment.
- Provide support to employees (peripheral issues, equipment, APIs, etc.).
- Control inventory and stock.
- Perform price quotations for purchasing supplies (equipment and software).
- Create and maintain operating system images/templates and best practices across the device fleet.
- Apply and update policies and perform workstation maintenance (install patches, antivirus).
Requirements
- Pursuing a degree in Technology or holding a technical secondary education in Technology.
- Basic knowledge of operating systems: Linux, Windows and macOS.
- Experience with ticketing systems.
- Knowledge of computer network infrastructure.
- Proficiency with office applications for support (LibreOffice, Microsoft Excel, Microsoft Outlook, OpenOffice, and similar).
- Nice to have: experience in user support.
- Organizational skills.
Benefits
- Hybrid Work: Enjoy the flexibility to work from home or the office.
- Home Office Allowance: Receive financial support to help with electricity and/or internet bills.
- Comprehensive Health Care: Access to Bradesco Seguros medical and dental plans for you and your family.
- Flexible Benefits: Swile flexible benefits card with R$1,000 per month to use for food and meal vouchers.
- Wellness Program: Access Wellhub (formerly Gympass), a platform offering a network of partners for fitness and health activities.
- Mental Health Support: Use Vittude for online psychological counseling.
- Continuous Professional Growth: Support and incentives for courses, certifications and participation in relevant events to help you reach your career goals.
- Family Support: Extended paternity leave of 20 days, maternity leave of 180 days and childcare/babysitting assistance.
- Birthday Off: Take one day off on your birthday to celebrate and recharge.
- Partnership with Sesc: Exclusive benefits for you and your family with access to health, culture, leisure and sports services.
- Employee Referral Program: Receive a voucher for referring someone to join our team.
- Financial Recognition: Possibility of an annual profit-sharing bonus (PLR) as recognition for your contribution, subject to company rules.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operating systemsLinuxWindowsmacOScomputer network infrastructureticketing systemsoffice applicationsLibreOfficeMicrosoft ExcelMicrosoft Outlook
Soft skills
organizational skillsuser support
Certifications
degree in Technologytechnical secondary education in Technology