Aklamio

Customer Success Manager – Mid-level/Senior

Aklamio

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Job Level

Senior

About the role

  • Manage and advise the customer strategically, support some of the biggest global brands in finding customer-specific solutions
  • Project and budget management, identifying upsell opportunities, and owning customer relationships
  • Act as a trusted advisor between customers, internal contacts, and external service providers, keeping track of all essential project tasks
  • Contribute your ideas to make processes more efficient and use resources better

Requirements

  • 5+ years of experience in a Customer Success, Sales, or Account Management role
  • Experience in online marketing, and deep understanding of a wide range of online KPI's
  • Revenue responsibility for assigned accounts
  • Hands-on mindset and analytical thinking
  • Strong consulting and sales expertise, as well as a pleasure in upselling services in the field of digital marketing
  • Excellent in customer communication and the preparation of PowerPoint presentations
  • Strong interpersonal skills: decisive, action-oriented, and able to motivate, inspire, and lead
  • Ability to operate simultaneously and effectively in both operational and strategic modes in a fast-paced environment
  • Knowledge of the common CRM Systems
  • Excellent business judgement, strong communication skills in English are mandatory (at least C1)
  • Additional languages ​​are an advantage (especially German, French, Spanish, Italian)
  • Experience in a SaaS company is a plus, but not mandatory.
Benefits
  • Collaborative Culture - Join a supportive team that values open communication, knowledge sharing, and mutual respect.
  • Dynamic Work Environment - thrive in a high-impact setting with flat hierarchies, swift decision-making processes, and personal and professional development opportunities.
  • Enjoy 30 days of paid vacation - we believe in balancing work with relaxation.
  • Flexible Work Model - Remote-first culture with one office day per week in our Berlin office and flexible working hours.
  • Remote Work Abroad - Work up to two months per year from any EU country.
  • Competitive compensation package
  • Company pension scheme - including employer contributions.
  • Team Engagement - Connect through regular team events, company celebrations, and internal workshops.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsalesaccount managementonline marketingKPI analysisupsellingdigital marketingCRM systemsSaaS experiencebusiness judgement
Soft Skills
analytical thinkingconsulting expertisecustomer communicationinterpersonal skillsdecisiveaction-orientedmotivationalstrategic thinkingoperational effectivenesspresentation skills