Senior Product Designer, Insurance
Alma
Director, Device Logistics
Akko Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $125,000 per year
Job Level
Lead
About the role
- Own and evolve our device logistics strategy to support our network of partners and drive business performance.
- Analyze and improve claims processes to ensure smooth, accurate, and timely repair, replacement, and fulfillment workflows.
- Build out repeatable, scalable operational processes, including SOPs for device procurement, return logistics, warranty claims, and more.
- Serve as a key point of contact for repair vendors and logistics partners, deepening relationships and unlocking long-term value.
- Collaborate cross-functionally with teams across Customer Success, Sales, Operations, and Finance to align priorities, risks, and accelerate execution.
- Monitor vendor performance, logistics SLAs, and key metrics to inform process improvements and partner evaluations.
- Negotiate favorable net payment terms and pricing with repair vendors and distributors to improve cash flow and working capital efficiency.
- Help shape the roadmap for logistics tooling, workflow automation, and internal tracking systems in collaboration with Product & Ops.
Requirements
- 5+ years of experience in device logistics, reverse logistics, or operations, ideally in the wireless, repair, or consumer electronics space.
- Brings a strong network and industry relationships across the repair, wholesale, 3PL and broader device logistics landscape.
- Proven track record of successful vendor negotiations and AP term improvements.
- Highly organized and operationally strong, able to track field data and communicate learnings across internal teams with experience building and scaling processes from the ground up.
- An all-around team player and fast, self-directed learner who thrives in a collaborative fast-paced environment and adapts quickly.
- Data-driven mindset with the ability to balance instincts with structured analysis to inform decision-making.
