Akka (formerly Lightbend)

Engineer

• High-Touch Client Enablement & Technical Training: Design and deliver technical workshops and training sessions to customer development teams.
• Technical Mentorship & Pairing: Act as a core technical anchor, enabling customer developers through architectural guidance and building proofs of concept.
• Guiding Production Success (AI & Systems Engineering): Guide customers in architecting logic systems and ensuring deployment excellence for customer applications.
• Strategic Partnership: Serve as a bridge between the customer and internal teams to influence product roadmap based on real-world engineering challenges.

Forward Deployed Engineer

• Serve as the primary technical anchor for our customers, providing the expertise needed to build robust, production-grade applications on our agentic platform.
• Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements.
• Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks.
• Assist in environment setup and perform code reviews to ensure applications are production-grade.
• Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency.
• Serve as the consistent expert for complex, customer-specific issues.
• Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account.
• Act as the initial point of contact for complex issues that "spill over" from the broader Operational team.
• Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights.

• Design and deliver highly engaging technical workshops, architectural deep-dives, and hands-on training sessions
• Act as a core technical anchor and enable customer developers with architectural guidance
• Provide immediate, collaborative technical direction and troubleshooting
• Guide customers in architecting logic systems using multi-agent LLM interactions
• Ensure customer applications are resilient, production-ready, and scalable
• Serve as a bidirectional bridge between the customer and Akka's internal teams
• Host interactive "Office Hours" and recurring architectural reviews