Akka (formerly Lightbend)

Engineer

• Guiding customers to build & release successfully
• Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements.
• Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks.
• Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade.
• Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency. Maintaining customer expertise in post-production.
• Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues.
• Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account.
• General Technical Support Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team.
• Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer.

Forward Deployed Engineer

• Serve as the primary technical anchor for our customers
• Guiding customers to build & release successfully
• Guide customers through rigorous, specification-first development
• Provide hands-on architectural support for hardening systems
• Assist in environment setup and perform code reviews
• Act as the technical anchor, bridging the gap between initial setup and final deployment
• Maintain customer expertise in post-production
• Join recurring customer meetings or host weekly "Office Hours"
• Act as the initial point of contact for complex issues
• Work closely with internal product and engineering teams

• Guiding customers to build & release successfully
• Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements
• Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks
• Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade
• Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency
• Maintaining customer expertise in post-production
• Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues
• Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account
• General Technical Support
• Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team
• Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer.