Akka (formerly Lightbend)

Engineer

• High-Touch Client Enablement & Technical Training: Design and deliver technical workshops and training sessions to customer development teams.
• Technical Mentorship & Pairing: Act as a core technical anchor, enabling customer developers through architectural guidance and building proofs of concept.
• Guiding Production Success (AI & Systems Engineering): Guide customers in architecting logic systems and ensuring deployment excellence for customer applications.
• Strategic Partnership: Serve as a bridge between the customer and internal teams to influence product roadmap based on real-world engineering challenges.

Forward Deployed Engineer

• Serve as the primary technical anchor for our customers, providing the expertise needed to build robust, production-grade applications on our agentic platform.
• Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements.
• Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks.
• Assist in environment setup and perform code reviews to ensure applications are production-grade.
• Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency.
• Serve as the consistent expert for complex, customer-specific issues.
• Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account.
• Act as the initial point of contact for complex issues that "spill over" from the broader Operational team.
• Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights.

• Design and deliver highly engaging technical workshops, architectural deep-dives, and hands-on training sessions
• Act as a core technical anchor and enable customer developers with architectural guidance
• Provide immediate, collaborative technical direction and troubleshooting
• Guide customers in architecting logic systems using multi-agent LLM interactions
• Ensure customer applications are resilient, production-ready, and scalable
• Serve as a bidirectional bridge between the customer and Akka's internal teams
• Host interactive "Office Hours" and recurring architectural reviews

DevOps Engineer

• Own Service Level Objectives/Service Level Indicators (SLOs/SLIs) and error budgets across multi-cloud clusters (EKS, GKE, AKS); drive blameless post-mortems and systemic remediation.
• Lead capacity planning with our customers, cluster lifecycle management, and Kubernetes and database upgrade cycles.
• Define and enforce runbooks, on-call rotations, and escalation paths for the wider engineering organisation.
• Own and evolve the IaC layer: Helm charts, Crossplane compositions, and FluxCD GitOps pipelines.
• Design and maintain cloud-resource provisioning workflows that span all three cloud providers, with consistent policy controls.
• Architect and operate connectivity patterns: AWS PrivateLink / Transit Gateway, GCP NCC, Azure VNet Peering, and cross-region ingress with Contour/Envoy.
• Maintain and evolve the Linkerd service mesh for mTLS, workload identity (OIDC), and zero-trust authorisation policies.
• Drive PKI hygiene with cert-manager: root/intermediate CA rotation, ACME certificate lifecycle, and secret management via KMS-backed Kubernetes vaults.
• Own the observability stack: Prometheus, Cortex (multi-tenant metrics), OpenTelemetry sidecars, centralised log pipelines, and Groundcover / Grafana dashboards.
• Establish alerting standards and SLO-based alerting rules; ensure distributed traces are actionable across JVM, Rust, and Go workloads.
• Actively participate in on-call and lead the technical response for platform-level incidents.
• Set engineering standards and review infrastructure changes across the team.
• Partner with Security, Product, and Application Engineering to translate reliability requirements into platform capabilities.
• Grow a team of 3–5 SREs through code review, architecture sessions, and career conversations.

Lead Site Reliability Engineer

Developer Relations

• Guiding customers to build & release successfully
• Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements
• Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks
• Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade
• Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency
• Maintaining customer expertise in post-production
• Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues
• Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account
• General Technical Support Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team
• Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer

Forward Deployed Engineer

Forward Deployed Engineer

Forward Deployed Engineer

Lead Site Reliability Engineer

Forward Deployed Engineer – Technical Evangelist