iManage Systems Analyst
Akerman LLP
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Install, configure, administer, maintain, document and support the Firm’s DMS technology, including but not limited to iManage Work 10, SPM, IRM, RAVN, Threat Manager, Microsoft SQL, RBRO Solutions tools, as well as integrations with other third party applications.
- Maintain best practices and analyze feature improvements within iManage and related tools, and provide analysis and recommendations accordingly.
- Perform recurring tasks required to maintain a healthy, high performance iManage environment.
- Document, test and deploy new releases of all iManage related software.
- Perform document imports and related support for attorneys joining the firm.
- Monitor document activity through the use of automated reporting tools.
- Provide advanced level troubleshooting and direct end user support for iManage and document related issues escalated by the Help Desk.
- Provide 24/7 support as part of the IT Department's on call procedures.
Requirements
- 3 or more years of hands-on iManage administration with iManage Work 10 and RAVN.
- 3 or more years of relevant experience in a medium or large law firm setting.
- Qualified candidates must be detail oriented, have excellent written and oral communication skills, the ability to manage project deadlines, excellent problem solving and customer service skills.
- The ability to work well under pressure in a fast paced, deadline intensive environment.
- Experience with Microsoft 365 Enterprise applications.
- iManage Certification preferred.
Benefits
- Excellent compensation and benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
iManage administrationiManage Work 10RAVNMicrosoft SQLdocument management systemsdocument importsautomated reporting toolstroubleshootingfeature analysissoftware deployment
Soft skills
detail orientedwritten communicationoral communicationproject managementproblem solvingcustomer serviceability to work under pressuretime managementadaptabilityteam collaboration
Certifications
iManage Certification