Product Operations, QA Specialist

AKASA

Product Operations & QA Specialist ensuring reliable, high-quality releases for healthcare software. Collaborating with teams to improve support and testing processes in a hybrid environment.

Posted 7/16/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end testing and support within healthcare settings, focusing on operational excellence, risk-based prioritization, and effective communication of insights. Proficient in managing testing plans, regression suites, and support workflows to ensure high-quality product releases.

Highest-signal resume keywords

End-To-End TestingRegression Testing FrameworksTier-One Support WorkflowsOperational ExcellenceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Testing PlansRegression SuitesQA ChecklistsSupport Metrics MonitoringSystematic Analysis of Support Tickets

Soft Skills

Excellent CommunicationProblem SolvingSelf-MotivatedTeam PlayerAbility to Manage Goals and Deadlines

Industry Keywords

Healthcare SettingHospitalClinicGo/No-Go CriteriaSupport SLAs

About the role

Key responsibilities & impact

Own end-to-end testing and support for one or more product areas
Design, maintain and improve testing plans, regression suites, and QA checklists.
Help define go/no-go criteria for releases in their product area, in partnership with PM/TPM/eng.
Own tier-one and triage workflows for their product area:
Triage and route complex or high-impact issues to the right stakeholders.
Monitor and report on key support metrics for their product area.

Requirements

What you’ll need

Minimum 2 years of experience in a healthcare setting (hospital or clinic) required
Owns operational excellence (quality + support + content) for defined product areas.
Strong ability to prioritize testing and support work based on risk and impact.
Communicates patterns and insights in a structured, persuasive way.
Anticipates issues and proactively updates content and processes.
Familiarity with some or all of the following tasks:
Regression and feature testing frameworks.
Tier-one support workflows and SLAs.
Systematic analysis of support tickets.
Structured feedback loops with PM and eng.
Is a self-motivated team player with excellent communication and problem solving skills
Proven ability to successfully and effectively manage goals and deadlines
Can successfully work independently in a remote/virtual work environment

Benefits

Comp & perks

Flexible paid time off (PTO)
Expansive coverage for health, dental, and vision
Employer contribution to Health Savings Accounts (HSA)
Generous parental leave policy
Full employee coverage for life insurance
Home office stipend
Cell phone/internet reimbursement
Company-paid holidays
401(K) plan