Akamai Technologies

Security Engineer

• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Collaborating with cross-disciplinary teams to understand customer use cases and tuning solutions to meet client needs
• Participating on internal projects to contribute to best practices, improving our methodology and quality of solution delivery
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Security Consultant II

Solutions Engineer

• Providing strategy, structure, leadership, direction and inspiration to the SE organization within the region
• Engaging with customers through demonstrating executive presence and maximizing customer satisfaction
• Partnering with Sales leadership and field Sales teams on strategy, must-win and strategic opportunities
• Collaborating with your peers and leadership to support the go-to-market initiatives for the region
• Leading with data-driven decision-making strategies to facilitate growth within the region
• Partnering with internal cross functional teams to meet business objectives and ensure customer satisfaction
• Leading initiatives to build the capabilities of the team to introduce new products to our customers

Senior Solutions Engineering Manager – Pre Sales, Zero Trust

Systems Engineer

• Collaborate with stakeholders to understand business processes, needs, and goals related to the Product Master application. Act as a liaison between business units and IT to ensure successful solution delivery.
• Gather, document, and validate functional and non-functional requirements for product catalog and configuration features on the Product Master application.
• Manage and maintain the product roadmap for the Product Master application, ensuring alignment with business priorities, project timelines, and resource availability.
• Create detailed user stories, process flows and functional specifications.
• Coordinate with cross-functional teams (Engineering, QA, UX, Operations) to ensure successful execution and delivery of roadmap items.
• Support user acceptance testing (UAT) by developing test cases and coordinating testing efforts.

Business Systems Analyst

Support Engineer

• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
• Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
• Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

Senior Cloud Support Engineer

Manager

• Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction
• Owning a data driven approach to inform, support, introduce process improvements and operational efficiency for our customers
• Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations
• Driving incident reviews and introduction of resulting process improvements
• Managing problem prevention, often long-term, to help resolve repeated or systemic problems

Support Delivery Manager, French

IT Support

• designing and implement scalable Application and API Security architectures across enterprise environments
• partnering with customer engineering, DevOps, cloud, networking, and security teams to deploy and operationalize Akamai solutions
• troubleshooting complex issues involving: Kubernetes, Cloud infrastructure, Networking, API gateways, Authentication flows, Hybrid architectures, Distributed applications
• integrating Akamai API Security solutions with: Kubernetes platforms, API gateways, WAF/WAAP solutions, CDN architectures, SIEM and observability platforms, CI/CD pipelines
• analyzing API traffic and application behavior to identify: Misconfigurations, Authentication gaps, Performance bottlenecks
• developing enterprise architecture diagrams, integration patterns, deployment plans, and operational runbooks
• leading customer workshops, technical enablement sessions, and architectural reviews

Enterprise Architect

DevOps Engineer

• Leading a team of site reliability engineers in developing and executing product operation and customer supportability plans
• Aggregating the customer signal to drive product improvements
• Managing on-call duty for the APJ based team as part of the global REAct team
• Shaping cross-team communication and collaboration to improve product operation and customer supportability
• Identifying opportunities to automate operational processes and reduce toil

Manager – Site Reliability Engineering

• Investigating and troubleshoot networking problems within Linux based networking stack
• Monitoring the functioning and performance of the networking infrastructure via Prometheus metric systems and Grafana dashboards
• Solving complex problems in a timely and accurate manner and avoid recurrence through proactive troubleshooting, automation, and systems programming
• Building software tools and systems to automate analytical tasks and workflows to increase efficiency and reliability.
• Leveraging skills in data analysis, network diagnostics and debugging tools to characterize performance and recommend improvements.

Senior Site Reliability Engineer

Full-stack Engineer

• Developing software from design through testing and deployment, including new functionality, enhancements, and bug fixes
• Following good development methodology, including collaboration with testing and SQA departments to successfully deploy changes in an agile environment
• Measuring, maintaining and optimizing distributed system performance and reliability
• Working in diverse nature of programming languages as needed

Software Engineer II

• Participating in internal projects to contribute to best practices and improve our methodology and quality of integrations
• Ensuring customer success by focusing on best practice, helping develop a long-term web performance and security strategy
• Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement
• Collaborating with account teams to evaluate customer streaming architecture and deliver the best of class solutions

Architect

• Collaborating with product management to understand and finalize the requirements so they fit our technology and bring value to our customers
• Defining the end-to-end architecture and the set of functionality required in new or existing products and systems to realize the requirements
• Collaborating with other organizations to realize the non functional needs such as security, availability, and scalability
• Presenting the designs for review
• Guiding the engineering teams as they work on the detailed designs and implementation
• Acquiring and sharing expertise in security products and industry while contributing to their future vision and technical roadmap

Senior Product Architect

• Owning the technical relationship with customers from onboarding through renewal
• Performing technical presentations and demos for customers and partners
• Communicating concepts to audiences, including executive-level decision-makers, and follow up with technical staff in all areas
• Adapting to complex, changing business environments to deliver valuable solutions to enterprise customers
• Providing updates to customers on requested features, bug fixes, and product roadmaps
• Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value

Senior Technical Account Manager, Security

• Identifying, developing and qualifying leads within driving sales opportunities through cold-calling, partner-selling, lead-generation and social selling techniques
• Traveling may be up to 50% of the time to expos, events and customer visits
• Leading the Enterprise Security agenda internally and externally
• Building and executing a territory plan targeting CISOs, CIOs, and VP-level security leaders
• Running a 100% hunter motion focused on landing new enterprise logos
• Bringing enterprise domain expertise (infrastructure, applications, networking, security) to C-suite conversations

Security Sales Specialist

• Managing the full-cycle process through qualification, needs analysis, product demonstration, Proof of concept (PoC), negotiation and close.
• Being accountable for your sales target and overachieving on that sales target.
• Building customer relationships and qualifying opportunities such that the sales forecast is accurate.

Security Sales Specialist – Northeast Region

• Leading the design and implementation of critical platform components for Akamai Inference Cloud, ensuring performance, scalability, and reliability
• Driving technical decisions for your domain, selecting appropriate tools, frameworks, and approaches for AI inference workloads
• Mentoring and guiding engineers on the team through code reviews, design discussions, and technical problem-solving
• Implementing and optimizing containerized AI workloads with hardware-specific optimizations and integrating inference frameworks at scale
• Collaborating across teams to define technical requirements, contribute to platform standards, and ensure operational excellence

Security Consultant II

Senior Solutions Engineering Manager – Pre Sales, Zero Trust

Business Systems Analyst

Senior Cloud Support Engineer

Support Delivery Manager, French

Enterprise Architect

Manager – Site Reliability Engineering

Senior Site Reliability Engineer

Software Engineer II

Security Consultant II

Senior Product Architect

Senior Technical Account Manager, Security

Security Sales Specialist

Security Sales Specialist – Northeast Region

Senior II Software Engineer Lead – Akamai Inference Cloud