Akamai Technologies

Account Executive

• Driving new logo acquisition by targeting Central Government entities, identifying whitespace accounts, creating opportunities, and engaging early with key decision-makers.
• Developing and executing a comprehensive territory plan with target accounts, entry strategies, and win themes; identifying stakeholders to drive momentum.
• Creating and closing pipelines by developing opportunities via prospecting, partnerships, ecosystem influence, and leading high-value security solution pursuits effectively.
• Replacing outdated vendors and fragmented solutions with a platform-driven, outcome-oriented approach while showcasing reliability in demanding government settings.
• Building and activating an effective ecosystem of SIS, partners, consultants, and influencers to enhance market entry, scalability, and collaborative solution design.

Major Account Executive, New Accounts

Sales

• Creating and executing go-to market plans to grow revenue and a leadership position in our target verticals
• Leading a high performing specialist sales team to achieve regional goals
• Building a successful partner and alliance strategy with sales.
• Developing compelling executive level customer relationships that support positive business outcomes
• Cultivating a metric-based sales measurement approach that enables forecast accuracy and data driven decisions
• Collaborating across the organization to champion customer success and innovation.

Senior Strategic Sales Director

Business Analyst

• Partnering with stakeholders to analyze challenges and deliver scalable solutions for business success.
• Driving requirement discussions, documenting needs, and presenting clear insights to stakeholders and teams.
• Collaborating with teams to deliver timely, business-aligned solutions.
• Coordinating and leading user acceptance testing and resolving user issues post go-live
• Developing an in-depth understanding of applications, the data model, and its mapping to the various business processes.

Business Analyst II

Support Engineer

• Supporting Customers Assist customers via phone, email, and chat in Japanese and English, addressing technical inquiries.
• Troubleshooting Utilize diagnostic tools to resolve cloud computing and software inquiries, as the subject matter expert for the support team.
• Owning Incident Response Lead incident response efforts, develop Root Cause Analyses, and prevent issue recurrence.
• Collaborating Cross-Functionally Work with SRE, Product teams, and other support tiers for timely issue resolution.
• Educating and Empower Customers Share best practices and recommendations to optimize Akamai Compute usage.
• Educating and Empower Colleagues Provide feedback to enhance service quality and team performance

Senior Cloud Support Engineer – Compute

Sales Development Rep

• Identifying and qualifying enterprise account leads and opportunities.
• Analyzing business needs by information-gathering.
• Pre-qualifying opportunities via phone, social & email engagement.
• Generating qualified opportunities for regional sales teams.
• Prospecting for new business opportunities via outbound initiatives.
• Qualifying, nurturing and developing a volume of inbound leads on set target accounts.
• Generating sales-ready meetings and opportunities for the Account Executives.
• Researching contacts and generating demand through call and email campaigns & attend marketing events.
• Developing lead qualification and prospect engagement using phone and chat system to achieve/exceed set quotas.
• Using and maintaining our SaaS toolkit (CRM, Sales engagement platform) to keep data accurate.

Sales Development Representative

Full-stack Engineer

• Helping build out cloud platform functionality that sets up, manages, and protects networking in the Akamai Connected Cloud.
• Working on and extending our local Linux container network development environment.
• Designing, implementing, reviewing, documenting, and testing high quality code in close collaboration with your team.
• Working closely with local peers, and coordinating with teams globally as part of building on new features or dealing with bugs from users.

Senior Software Engineer

Program Manager

• Driving from problem statement to potential solution options using business insight, industry best practices, and stakeholder input
• Creating and delivering executive-facing presentations that provide full context to all audiences for transformation programs
• Implementing change management for transformation programs to ensure stakeholders across the business are fully enabled
• Surveying, interviewing stakeholders, and analyzing results to inform the scope and desired outcome of a transformation program
• Communicating program status and expectation changes to senior leaders with appropriate frequency, using standardized methods

Program Manager II

Technical Project Manager

• Technical-consulting to evaluate customer's architecture, gather requirements and to propose appropriate Akamai solutions to service customer requirements
• Managing scope, timelines, and budget of integrations to reduce risk and ensure customer success
• Advocating best practices for the customer and internal teams during product design, development and implementation
• Collaborating with cross-functional teams including Support, Engineering, Products, Presales and Sales to resolve technical & business issues
• Identifying service enhancements and potential problems proactively to ensure continuous improvements to quality of customer service delivery

Technical Project Manager II

• Providing effective resolutions to customer inquiries via support tickets, emails, phone calls, and live chat, ensuring prompt and professional assistance.
• Working independently to manage incidents and escalations to closure
• Collaborating with Accounts, Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform
• Managing customer support of special high-profile events, such as the Olympics. World cup and other global events

Cloud Support Engineer

Frontend Engineer

• Developing backend and frontend solutions while automating workflows to improve productivity and operational efficiency.
• Building web application features throughout the full software development lifecycle for internal use both within Akamai and by external customers.
• Collaborating with cross-functional teams to define standards and document processes.
• Learning about our distributed systems, products, and technical stack as needed for your role.

Intern – Web Developer, Cloud Technology

• Guide new customer sales by phone and support the full sales cycle
• Generate new business through outbound calling, email, inbound inquiries and supporting marketing events
• Collaborate with regional sales managers and sales representatives to observe a deal through the entire sales cycle
• Prospect for new sales opportunities with tools such as LinkedIn Navigator, DiscoverOrg, Zoominfo and Insidesales.com
• Capture, update, and record customer information and sales activity data into Salesforce.com (CRM)
• Research accounts and territories to identify new prospects that possess our Ideal Customer Profile
• Support attendance to webinars, public demos, and field events through outbound phone communication

Intern – Sales Development Representative

Manager

• Developing and implementing the technical enablement strategy through strategic plans and execution roadmaps aligned with business priorities.
• Managing the lifecycle of enablement programs, from needs analysis and design through delivery, measurement
• Establishing and managing operational metrics, financial performance and communicating strategy and outcomes to senior and executive stakeholders.
• Expanding education offerings and methodologies by driving continuous improvement and innovation to increase adoption, engagement, and revenue
• Building, leading, and developing a high-performing team of strategists, and architects, ensuring smooth operations and compliance

Technical Enablement Manager

• Developing backend and frontend solutions while automating workflows to improve productivity and operational efficiency.
• Building software features throughout the full software development lifecycle for internal use within Akamai.
• Collaborating with cross-functional teams to define standards and document processes.
• Learning about our distributed systems, products, and technical stack as needed for your role.

Intern – Software Engineer, Custom Government

• Building data pipelines, tools, or analysis workflows to process large-scale network and cache data.
• Analyzing system behavior to identify performance, efficiency, and cost improvement opportunities.
• Developing models, simulations, or algorithms to improve cache policies, traffic placement, or infrastructure allocation decisions.
• Building prototypes using machine learning or AI techniques to automate tasks such as performance analysis, anomaly detection, or operational insights.
• Presenting findings and recommendations that support capacity planning, sustainability (e.g., carbon-aware decisions), and cost optimization.

Intern – Software Engineer, Cloud Technology Architecture

Communications

• Partnering with employees across GS to uncover, draft, and share news stories
• Gathering and analyzing communications metrics to improve work
• Creating and managing employee recognition programs
• Supporting planning and execution of quarterly All Hands meetings
• Managing internal comms collateral with governance and visibility
• Drafting announcements, executive presentations, and internal blog posts
• Participating in Akamai's Global Communications Network for alignment