Senior Technical Support Engineer

Akamai Technologies

Senior Technical Support Engineer resolving complex network-security issues for Akamai's global enterprise customers. Supporting customer success through troubleshooting, deployments, and occasional on-site office work.

Posted 8/17/2026full-timeCambridge • Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $105,400 - $189,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network security, troubleshooting, and customer support, ensuring high customer satisfaction and effective collaboration with stakeholders. Holds a Bachelor's degree in Computer Science or a related field and possesses extensive experience in operating systems and networking.

Highest-signal resume keywords

Network SecurityTroubleshooting SoftwareOperating Systems (Linux, Windows)Customer SupportCollaboration with Stakeholders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network SecurityTroubleshooting SoftwareOperating SystemsNetworkingVirtualization

Soft Skills

Customer CommunicationCollaboration

Certifications & Qualifications

Security Clearance Eligibility

Industry Keywords

High AvailabilityCustomer SuccessEnterprise Support

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Learn and gain in-depth experience in network security
Resolve customer support cases for worldwide enterprise customers
Ensure customer success and maintain high customer satisfaction throughout all interactions
Work remotely to support customers
Travel on-site when needed
Diagnose and resolve product, platform, and customer issues using tools, processes, and knowledge
Collaborate with internal stakeholders and customers

Requirements

What you’ll need

8 years of relevant experience
Bachelor's degree in Computer Science or related field, or equivalent
Knowledge of at least two of: operating systems (Linux, Windows), networking, virtualization
High availability and responsiveness mindset
Experience troubleshooting and deploying software or networking equipment
Ability to communicate professionally with customers and collaborate with internal stakeholders
Must be a U.S. citizen
Eligible to obtain a security clearance in the future
Must be located within the Cambridge, MA or Dallas, TX area

Benefits

Comp & perks

Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Healthcare
401K savings plan
Company holidays
Vacation in the form of PTO
Sick time
Parental leave
Employee assistance program
Mental and financial wellness support
Flexible work arrangements through Akamai's FlexBase program