Product Analyst – Product Experience Analytics

Akamai Technologies

Product Analyst responsible for analyzing customer journey and in-app behavioral analytics. Collaborating with product managers and designers at Akamai to drive strategic decisions.

Posted 8/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$92,900 - CA$167,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in analyzing customer journey instrumentation and in-app behavioral analytics, with strong SQL skills and experience in product analytics platforms like Pendo and Tableau. Proficient in defining event taxonomies and ensuring data quality to enhance user experience and drive business decisions.

Highest-signal resume keywords

SQL SkillsProduct Analytics PlatformsEvent-Based InstrumentationData Quality AssuranceCloud Infrastructure Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisEvent Taxonomy DefinitionFunnel AnalysisRetention Curve AnalysisFeature Adoption AnalysisA/B Testing FrameworksPythonR

Soft Skills

CollaborationCommunication

Tools & Technologies

PendoTableauAmplitudeMixpanelHeapFullStory

Industry Keywords

Customer JourneyUser ExperienceBehavioral AnalyticsAnalytics StandardsProduct Organization

Tech Stack

Tools & technologies

CloudPythonSQLTableau

About the role

Key responsibilities & impact

Analyze customer journey instrumentation and in-app behavioral analytics
Work closely with product managers and designers to surface insights
Partner with product managers and designers to define and measure good user experience
Build and maintain analytics dashboards in tools like Pendo or Tableau to drive business decisions
Instrument new product surfaces by defining event taxonomies and ensuring data quality with engineers
Analyze funnels, retention curves, and feature adoption to identify and resolve customer journey friction points
Contribute to experience metrics framework and establish analytics standards across the product organization

Requirements

What you’ll need

Have 5 years of relevant experience and a Bachelor's degree
Possess solid SQL skills and comfort navigating large datasets
Have experience using product analytics platforms, such as Pendo, Amplitude, Mixpanel, Heap, or FullStory
Have understanding of event-based instrumentation, measurement, and communicating findings to various audiences
Demonstrate exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
employee assistance program
mental and financial wellness support
company holidays