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Senior Security Consultant
Akamai TechnologiesActing as the security contact ensuring integration and support for Akamai customers. Leading technical services and fostering customer engagement and success teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and relationship building within the information technology sector, with a strong focus on delivering technical projects and ensuring high-quality service delivery. Proficient in network technologies and web security, with a commitment to continuous improvement and problem-solving in dynamic environments.
Highest-signal resume keywords
Customer EngagementTechnical Project DeliveryNetwork TechnologiesWeb SecurityRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Technical Project ManagementNetwork TechnologiesWeb SecurityMedia Related TechnologiesIntegration Methodologies
Soft Skills
CollaborationProblem SolvingInfluencingTeam PlayerCustomer Relationship Management
Industry Keywords
Information TechnologyCustomer SuccessService EnhancementsContinuous ImprovementCustomer-Facing Role
About the role
Key responsibilities & impact- You'll be the security contact, ensuring the integration and support of customers.
- Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's products.
- Being the central point of contact for customers and leading the integrated account team delivering customer success.
- Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged.
- Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery.
- Communicating with internal, external customers and partners to share information and deliverables.
Requirements
What you’ll need- Have 8 years of relevant experience and a Bachelor's degree in Computer Science, or related field
- Demonstrate experience in a customer-facing role within the information technology industry
- Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures
- Have a natural ability to engage, influence and build trusted relationships with customers in difficult environments
- Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
- Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment.
Benefits
Comp & perks- We support your health, well-being, finances, and life beyond work.
- Industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness.