Product Support Engineer

Akamai Technologies

Product Support Engineer resolving complex technical issues for Akamai's Zero Trust security platform. Collaborating with partners and teams for customer success through advanced support and operations.

Posted 7/27/2026full-timeRemote • 🇮🇱 IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in providing Tier 3 technical support for cloud-based solutions, with a strong focus on troubleshooting complex issues related to the Akamai Zero Trust Platform. Proficient in developing custom solutions, technical training, and collaborating with R&D and Product Management to enhance product functionality.

Highest-signal resume keywords

Tier 3 Technical SupportDNS Client and Server ExpertiseAuthentication Schemes KnowledgeCloud Hypervisor ExperienceSecurity Products Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support EscalationDNS Over HTTP/TLSSAMLKerberosNTLMOIDCOAuth2TCP/IPScriptingAI Learning Models

Soft Skills

Problem SolvingCommunicationCollaborationTraining DevelopmentDocumentation Skills

Tools & Technologies

WiresharkBrowser Developer ToolsFiddlerKibanaVMwareVirtualBoxNutanixHyper-VAWSAzure

Industry Keywords

Cloud-Based SolutionsZero Trust Network SolutionsActive DirectoryRemote Desktop ServicesAD FS

Tech Stack

Tools & technologies

AWSAzureCloudDNSDockerLinuxTCP/IPVMware

About the role

Key responsibilities & impact

Providing Tier 3 escalation support by analyzing, troubleshooting, and resolving complex technical issues across Akamai Zero Trust Platform.
Resolving issues that were unable to be brought to resolution by lower support tiers.
Developing scripts and delivering custom solutions and workarounds to help partners and customers resolve complex technical challenges.
Analyzing product bugs and working closely with R&D and Product Management to prioritize and schedule their fixes.
Providing technical training and developing technical procedures and support documentation.
Providing Pre-Sales and Post-Sales services.
Representing the business unit as a Subject Matter Expert/Technical Lead in internal and external correspondence.

Requirements

What you’ll need

5+ years of experience in a technical support escalation role for a cloud-based solution.
Deep experience with the DNS client, server, and protocol, including DNS over HTTP/TLS.
Knowledge and experience working with a variety of authentication schemes, including SAML, Kerberos, NTLM, OIDC, and OAuth2.
Experience working with a variety of on-premise and cloud hypervisors such as VMware, VirtualBox, Nutanix, Hyper-V, AWS, Azure, Docker, and GCE.
Good understanding of HTTP/S and web technologies, with experience in troubleshooting using tools such as Wireshark, browser developer tools, Fiddler, and Kibana.
Knowledge of common Microsoft server technologies such as Active Directory, Remote Desktop Services, and AD FS.
Experience with security products (e.g. Firewall, Secure Web Gateway, Zero Trust Network Solutions), Linux, networking, scripting, and a solid understanding of TCP/IP.
Demonstrated working knowledge of a variety of AI Learning Models.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities