Associate Cloud Support Engineer – Night Shift

Akamai Technologies

Technical Support Engineer providing assistance for Akamai's Web, Media performance delivery, and Security services. Collaborating remotely to resolve technical issues and foster customer relationships.

Posted 7/10/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and troubleshooting for web and media performance delivery, with a strong focus on customer service and relationship management. Proficient in internet protocols and programming languages, ensuring effective resolution of complex technical issues.

Highest-signal resume keywords

Technical SupportInternet ProtocolsLinux Command LineProgramming LanguagesCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPUDPQUICDNSHTTPBGPLinuxBashPythonJava

Soft Skills

Customer ServiceCommunicationProblem SolvingCollaborationContinuous Improvement

Tools & Technologies

Akamai Knowledge DatabaseTicketing SystemOnline Communication Tools

Industry Keywords

Web PerformanceMedia DeliveryEdge ComputeTechnical AssistanceAPJEMEA

Tech Stack

Tools & technologies

CloudDNSJavaJavaScriptLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Deliver technical assistance for Akamai's Web, Media performance delivery, Security, and Edge Compute services to valued customers.
Resolving technical issues, ensuring optimal product use, and fostering customer relationships.
Support is offered remotely through a ticketing system, email, and online calls, ensuring efficient communication and accurate documentation of all interactions.
Working as a trusted partner to troubleshoot and mitigate complex technical issues for accounts in the APJ/EMEA regions.
Leading technical investigations across Akamai's Connected Cloud Platform worldwide.
Owning the customer problems until resolutions and collaborating with internal teams across time zones.
Using and maintaining the Akamai Knowledge Database while utilizing a continuous improvement approach.
Providing feedback into improving our internal tools, procedures and working towards becoming an SME.

Requirements

What you’ll need

Have 6 months - 2 years of experience and a bachelor's degree in computer science engineering or relevant fields.
Have a passion for delivering excellent service, in a customer facing role providing business to business support.
Have knowledge of, and a demonstratable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, HTTP, BGP
Have experience with Linux specifically in Bash/Shell command line environment covering application logs.
Have demonstrable experience in programming languages (such as Python, Java, also with web technologies such as HTML and Javascript)

Benefits

Comp & perks

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Employees can work from home, in an office, or a combination of both.