Senior Manager, Data Center Operations

Akamai Technologies

Senior Manager overseeing Data Center Operations at Akamai, building a US-based organization focused on operational excellence.

Posted 7/6/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $132,100 - $237,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing teams and building relationships with data center providers and third-party system integrators, while ensuring compliance and effective inventory control. Proven ability to drive process improvements and adapt training curricula to meet operational needs.

Highest-signal resume keywords

Team ManagementData Center OperationsEmployee DevelopmentProcess ImprovementCompliance Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ControlRMA CoordinationTraining Curriculum DevelopmentSLA AdherenceProcess Change Management

Soft Skills

Relationship BuildingEmployee EngagementLeadership

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in Management Information Systems

Industry Keywords

Hyperscale PodsData Center VendorsField TechniciansNetwork IncidentsAccess List Management

About the role

Key responsibilities & impact

managing a team of employees that supervises the activities of our Field Technician contractors in hyperscale pods across the United States
building relationships with third-party system integrators (SIs) used for deployment and maintenance activities as well as overseeing the work
building relationships with large-scale data center providers for new deployments and ongoing operations
conducting inventory control on local spare parts, including RMA coordination for defective parts
coordinating with Compliance team on access list management for assigned data centers
maintaining 24x7 staffing and escalation path to address network incidents and SLA adherence
evaluating and adapting our training curriculum to the specific needs of hyperscale pods
coordinating the staffing of Field Technicians at our hyperscale pods

Requirements

What you’ll need

10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field or its equivalent experience
extensive experience working with data center vendors and the data center environment
track record of solid employee development and engagement
drive for process improvement
experience guiding teams through process changes and realignments

Benefits

Comp & perks

healthcare
401K savings plan
company holidays
vacation (in the form of PTO)
sick time
family friendly benefits including parental leave
employee assistance program including a focus on mental and financial wellness